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DriveTime · 2 days ago

Recovery Specialist

7457 E Hampton Ave Mesa, AZ 85209

Full-time

Onsite

Entry, Mid Level

2+ years exp

DriveTime is a leading financial servicing provider that specializes in auto loans. The Recovery Specialist role involves extensive skip tracing to locate assets for repossession, ensuring effective recovery efforts while mitigating risk and legal exposure.

AutomotiveFinancial ServicesSales Automation

Responsibilities

Review and assign accounts for recovery based on defined business criteria to mitigate risk and legal exposure by validating lien status

Make outbound phone calls as necessary to obtain details on vehicle location to aid recovery of asset

Locate borrowers and/or company assets by aggregating skip tracing data (account notes, skip tracing tools, phone calls, vendor updates, etc.)

Provide updates to recovery vendors to ensure effective recovery of collateral using newly sourced information

Initiate legal process when access to a located vehicle is blocked or customer is violent towards recovery vendor and defined business criteria are met

Other duties as assigned

Qualification

Skip tracingFDCPAMicrosoft OfficeNegotiation skillsConflict managementTime managementOrganizational skillsInterpersonal skillsDetail-orientedSelf-motivated

Required

High School Diploma, GED, or equivalent certification

Experience with Microsoft Office such as Excel, Outlook and Word

2+ years of experience in loss mitigation and/or skip tracing

Associate degree or bachelor's degree in business or related field may be used as a proxy for experience

Clear, concise and professional written and oral communications and interpersonal skills

Strong time management and organizational skills, and ability to maintain a consistent and positive demeanor in a fast-paced work environment

Strong negotiation and conflict management skills

Ability to prioritize and multi-task to ensure the achievement of assigned performance objectives

Ability to effectively apply professional acumen and communication skills to favorably resolve issues escalated from internal and external customers

Knowledge of collection policies/procedures including skip tracing and the Fair Debt Collection Practices Act (FDCPA), and local state repossession law

Self-motivated with critical decision-making capabilities; ability to self-start

Ability to work in an accurate, detail-oriented, and highly productive manner

Strong knowledge of skip tracing process, skip tool products, repo vendor operations and internal process flows

Benefits

Medical, dental, and vision, oh my! DriveTime Family of Brands covers a sizable amount of insurance premiums to ensure our employees receive top-tier healthcare coverage.

401(K), Company paid life insurance policy, short and long-term disability coverage to name a few.

Tuition Reimbursement. We’re as passionate about your professional development as you are. With that, we’ll put our money where our mouth is.

Wellness Program. Health is wealth! This program includes self-guided coaching and journeys, cash incentives and discounts on your medical premiums through engaging in fun activities!

Game Room. Gimme a break – no, not a Kit Kat ad but we do have a ping-pong table, a pool table and other games if you ever need a break in your day.

In-House Gym. We want our employees to be the best versions of themselves. So come early, take a break in your day, or finish strong with a workout!

Enjoy Social Events? Bring it on. Rally with your team for festive gatherings, team competitions or just to hang out!

We Care and Value YOU! Feel the love and let us treat you to company outings, personal rewards, amazing prizes & much more!

Paid Time Off. Not just lip service: we work hard, to play hard! Paid time off includes (for all full-time roles) wellness days, holidays, and good ole' fashioned YOU time! For our Part-timers, don't fear you get some time too...vacation time is available - the more you work, the more you earn!