Tractor Supply Company · 2 days ago
Team Member, Help Desk
Brentwood, TN
Full-time
Onsite
New Grad, Entry Level
0+ years expTractor Supply Company is a retail organization focused on providing support to its store team members. The Help Desk Team Member is responsible for delivering first line technical and non-technical support, troubleshooting issues, and assisting with problem resolution for store operations.
AgricultureRetailShopping
Responsibilities
Provide first line support for all stores’ operational and procedural questions, and IT related issues by utilizing multiple applications/systems and resources
Diagnose problems to determine level of technical assistance required; if unable to resolve problem, escalate or assign to next level in accordance with escalation procedures
Identify, research, troubleshoot, and resolve all Point of Sale, Inventory, Software, and Hardware related problems while navigating through various applications/systems
Provide accurate information in a fast-paced environment while handing high volume inbound calls in a professional manner
Document all interactions in a contact logging system with clear and concise details
Work and respond to tickets generated by voicemails, self-service tickets, and emails in a timely and professional manner
Follow-through with any research on Open and Aged Tickets to ensure complete resolution in a timely manner
Instruct Store Team Members through installing hardware and peripherals as needed
Assists with various other technical tasks, as required, such as: imaging computers, assisting with projects, application rollouts, and preventative maintenance
Perform other duties as assigned by supervisor
Qualification
Required
0-2 years' experience
Customer service, retail and technical Help Desk experience preferred
Experience in Microsoft Word, Microsoft Excel, and Heat Call Logging preferred
High school education or equivalent
Any suitable combination of education and experience will be considered
Preferred
Must possess excellent customer service skills
Must demonstrate effective oral and written communications
Must have the ability to work as a part of an Operations team focused on servicing our customers and improving the efficiency of all Operations functions as well as having the ability to work independently
Must have the ability to handle conflict positively
Must have ability to work in a fast-paced environment and react to issues with a strong sense of urgency
Must be receptive to change and can adapt to changing priorities
Must have good interpersonal skills and teamwork awareness
Must demonstrate strong problem-solving skills
Must have strong multi-tasking skills
Must be capable of learning and using Help Desk technologies
Must be able to work a flexible schedule, including weekends and evenings
Benefits
Medical, dental, and vision coverage
Company-paid life and disability insurance
Paid parental leave
Tuition reimbursement
Family planning resources such as adoption and surrogacy assistance
Company
Tractor Supply Company
Tractor Supply Company is the operator of rural lifestyle retail stores.
10001+ employees
H1B Sponsorship
Tractor Supply Company has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (66)
2024 (49)
2023 (46)
2022 (58)
2021 (41)
2020 (42)
Funding
Current Stage
Public CompanyTotal Funding
unknown1994-02-18IPO
Leadership Team
Hal Lawton
President & CEO
Rob Mills
SVP & CIO
Recent News
Company data provided by crunchbase