Cotiviti · 1 day ago
Manager, Operations (Content and Enablement)
United States
Full-time
Remote
Mid, Senior Level
$115K/yr - $135K/yr
5+ years expCotiviti Healthcare is a leading provider of payment accuracy services in the healthcare and retail industries. They are seeking an Operations Manager to lead a team of analysts and technical specialists, overseeing the development and deployment of new audit technology and applications while managing operational workflows and partnerships with key stakeholders.
Information Technology & Services
Responsibilities
Analytics: Performs complex operation, financial, and statistical analysis, synthesizes and communicates results to stake holders. Analysis to include operations, statistics, financial Return on Investment (ROI), inventory, and aging. Produces results to identify indicators of inadequate performance and communicate findings to Senior Leadership and stakeholders
Quality Assurance: Directly accountable for the successful deployment and integration of new technology, content, and training. Demonstrates ability to define user acceptance criteria and maintain above acceptable standards for production launch
Content Management: Provides day-to-day supervision and direction to assigned C&E team. Ensures specialists and analysts are focused on right responsibilities and driving value for operations teams. Ensures appropriate staffing levels and to plan and organize workloads and assignments according to the needs of the Business Unit
Project Management: Manages expectations of external stakeholders via clear communication with R&D and business unit leadership. Partners with other business units and data/analytics teams to identify new opportunities or dependencies to create efficiencies or drive value. Grasps internal operational cycles and processes as well as their impact upon delivery. Understands project scope, schedule, and resources. Anticipates disconnects and identifies solutions
People Management: Consistent with excellent people management practices and company values. Provides managerial leadership and direct the selection, supervision, evaluation, and development of team members. Sets objectives, goals, and conducts performance reviews for direct reports and oversees the remaining evaluations indirect team members
Performance Management: Works with Human Resources to recommend and implement performance management, progression, and compensation actions as warranted. Resolves employee concerns and other sensitive people issues consistent with Human Resources policies and guidelines
Staff Training & Development: Follows established processes for training and career progression to enable revenue growth and specialist, analyst, and support staff development and engagement. Promotes & participates in knowledge sharing activities such as best practices, reporting and IT tools enhancement. Ensures that all levels of team members are properly trained on policies, procedures and best practices and that proper training, education and required certifications are maintained as required
Follows guidelines to ensure compliance with HIPAA and PHI while respecting company access to specific technology and platforms, as well as ensuring team members follow the same compliance standards
Hire, develop, coach, lead and retain top-tier talent, with a focus on building and improving a team and culture that is able to assist in employing best in class practices to support and drive high levels of internal and external customer satisfaction
Qualification
Required
High School Diploma Required
Minimum of five (5) years of specialized Cotiviti audit experience or seven (7) years of comprehensive healthcare financial operations experience, including healthcare billing, medical claims processing, reimbursement strategies, and data-driven analytics
Minimum of one (1) year proven leadership experience, with a strong preference for candidates who have demonstrated excellence in people management, team development, and creating high-performance collaborative environments
Computer proficiency in Microsoft Excel is required
Proven ability to lead multiple project tasks across business units and stakeholders
Requires working knowledge of and applicable industry-based standards
Excellent verbal and written communication skills
Ability to work well as an individual and in a team environment
Excellent organizational skills are required to balance multiple priorities
Strong attention to detail and accuracy
Ability to mentor staff and enhance performance
Must have the ability to positively handle/manage stress, such as high work volume and frequent changes
Must be flexible and able to work across different time zones, including participating in international conference calls and global work processes
Understands and embodies Cotiviti Core Values, Strategic Pillars, and Operations Disciplines to achieve successful performance in completing assigned responsibilities and interactions with the Organization both internally and externally
Preferred
Bachelor's degree or equivalent experience (Preferred)
Prior Experience with product management (Strongly Preferred)
Experience with project management software such as JIRA or Asana strongly preferred
Experience working in a SAFe (Scaled Agile Framework) environment
At least 1-year Cotiviti experience is recommended for individuals seeking their next opportunity internally
Benefits
Medical
Dental
Vision
Disability
Life insurance coverage
401(k) savings plans
Paid family leave
9 paid holidays per year
17-27 days of Paid Time Off (PTO) per year, depending on specific level and length of service with Cotiviti
Company
Cotiviti
Cotiviti enables healthcare organizations to deliver better care at lower cost through advanced technology and data analytics that improve the quality and sustainability of healthcare in the United States.
5001-10000 employees
H1B Sponsorship
Cotiviti has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (165)
2024 (118)
2023 (90)
2022 (102)
2021 (72)
2020 (67)
Funding
Current Stage
Late StageLeadership Team
Adam Gilbert
Director, Interoperability Operations and Partnerships
Chris McIntyre
Sr. Program Manager, RQNC Operations
Recent News
2024-04-07
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