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Shift4 · 1 day ago

Pre-Launch, Sr Associate

Center Valley, Pennsylvania, United States

Full-time

Onsite

Mid, Senior Level

Shift4 is boldly redefining commerce by simplifying complex payments ecosystems across the world. The Pre-Launch, Sr Associate manages the complete lifecycle of merchant onboarding, ensuring a seamless experience from contract to installation while providing technical expertise and support to merchants.

FinanceFinancial ServicesPayments

Responsibilities

Build rapport with merchants to understand their POS needs, reporting requirements, and SkyTab configurations

Independently manage the lifecycle of onboarding, including data gathering, configuration, and installation scheduling

Program merchant menus, configure online ordering, and ensure marketplace integrations and orders are correct

Train merchants on the usage of Shift4 products and services

Provide white-glove service, ensuring merchant satisfaction throughout onboarding

Maintain clear communication across all channels (email, phone, tickets, chat)

Research and apply problem-solving skills to assess feasibility of requests and create solutions

Document interactions and configurations accurately using Excel, Microsoft Suite, Google Suite, and Monday.com

Acquire and maintain industry knowledge of merchant processing and Shift4 systems

Support special projects as assigned by leadership

Qualification

Hardware platformsExcelMicrosoft SuiteGoogle SuiteMonday.comBilingual (English/Spanish)Communication skillsProblem-solving skillsAttention to detailCustomer-focused mindsetLeadership skills