NEOGOV · 18 hours ago
Utility Customer Service Representative II
Lillington, NC
Full-time
Onsite
Entry Level
$42K/yr - $42K/yr
1+ years expNEOGOV is a company that provides solutions for public sector organizations, and they are seeking a Utility Customer Service Representative II. This role involves performing administrative and clerical work for utilities billing, accounts receivable, and customer service functions, including handling customer inquiries and processing various billing activities.
GovTechHuman ResourcesInformation TechnologySoftware
Responsibilities
Monitors AMI meter software for alarms, alerts, orphans, key reports, meter reading files; processes, issues service orders, and contacts customers accordingly. Uploads meter change out files. Generates and uploads VFLEX files. Corrects problems or discrepancies
Enters and reviews utilities readings from AMI reading files and handheld water meter reading computers; generates pre-billing edit list information; performs edits, issues service orders for potential problems such as high readings, misreadings, etc.; communicates potentially high bills to customers and fixes problems
Enters and/or reviews service orders for meter readings and meter numbers entered into accounts as they change; enters re-readings, adjustments, and other changes to customer account databases
Processes new tap requests and prepares and updates customer accounts; reviews rates and fees for accuracy; tracks tap requests, taps, and service connections; updates work orders; adds new service to meter reading routes; exchanges or adds meters; and enters customer deposits into system
Processes delinquent calls & emails and maintains contact log spreadsheets; processes cut off list
Coordinates the activities of the office with the field utilities personnel; coordinates with utility personnel the meter reading functions and the cutting on and off of services to customers; prepares service orders for a variety of field customer services; and provides technical information to field staff as needed
Processes billing batches, prints bills, saves to file, and combines files for bill print vendor. Transmits billing information to billing vendor; reviews sample bills for accuracy; and authorizes billing
Answers complaints from citizens, researches problems, and answers to their questions; adjusts bills for leaks, incorrect meter readings, etc.; and refunds deposits
Corresponds with customers regarding trimming foliage, moving fences, moving debris, and other needs for meter reading access
Establishes, updates, and deletes accounts for multiple temporary development needs
Monitors the billing cycle; assures that all records are submitted on a timely basis in order that established deadlines are met; and audits to determine if any customer was not billed
Monitors reports for disconnected accounts and final bills as necessary
Researches and prepares special reports for management as requested on the assigned area of work
Balances prior day cash intake and accounts receivables daily; runs reconciliation batches, processes & imports GL export into financial software
Processes & reconciles payment imports to billing system daily; balances & reconciles credit card batches and reports
Processes auto pay and bank drafts
Repairs misapplied payments, performs adjustments, and balance transfers
Downloads returns from banks; verifies information; enters information into system; reverses payments; prepares customer correspondence and disconnects services if warranted
Schedules and reviews accounts receivable month-end reports
Assists customers with Customer Portal sign up, navigation, setting thresholds, notification preferences, auto pay, paperless billing, and payments
Uses AMI software to answer customer questions about billing or consumption
Fills in for co-workers as needed
Participates in maintaining the billing software, AMI software, and Customer Portal software including meetings, issuing tickets, and testing
Performs other related duties as assigned
Qualification
Required
High school diploma supplemented by courses in business, accounting, or a related field
One (1) year of work experience in a billing and accounts receivable operation involving multiple step tasks and using billing software as well as providing customer service
Knowledge of local policy, billing, and customer service cycle regarding water and sewer systems
Knowledge of the utility billing software application and ability to operate hardware to produce accurate, timely customer account information
Knowledge of accounting methods
Knowledge of paraprofessional accounting principles, practices, and procedures
Knowledge of standard operating practices involved in modern office operation and serving the public
Knowledge of water meter operations
Knowledge of Microsoft Office
Skill in resolving conflicts
Skill in using computers and Department software to enter data and run reports
Skill in communicating, both verbally and in writing
Skill in using tact and courtesy when dealing with others
Ability to create and maintain accurate records, reports, and files in support of a cash receipt and customer-oriented operation
Ability to operate calculator, computer terminal, typewriter, cash register, and related office equipment at the desired level of speed and accuracy
Ability to establish and maintain effective working relationships with coworkers, public officials, and customers
Benefits
Health, dental, vision and life insurance
Membership in the North Carolina Local Government retirement
Free health clinic for employees and anyone in their household
Other benefits
Company
NEOGOV
NEOGOV is the leading provider of workforce management software uniquely designed for the public sector, education, and public safety.
501-1000 employees
H1B Sponsorship
NEOGOV has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (13)
2024 (10)
2023 (10)
2022 (18)
2021 (14)
2020 (16)
Funding
Current Stage
Late StageTotal Funding
$700MKey Investors
Warburg Pincus
2025-07-28Secondary Market· $700M
2025-07-28Acquired
2021-06-02Private Equity
Leadership Team
Shane Evangelist
CEO
Brandon McDonald
Head Of Marketing
Recent News
Canada NewsWire
2025-11-14
2025-11-14
Government Technology US
2025-10-31
Company data provided by crunchbase