Bosch Home Comfort USA · 2 weeks ago
Network Territory Manager - Northeast Region
Itasca, IL
Full-time
Hybrid
Senior Level
5+ years expBosch Home Comfort USA is seeking a Network Territory Manager for the Northeast region to join their Product & Partner Management team. This role involves managing contractor relationships and ensuring the delivery of roadside assistance services that meet quality and financial targets, with responsibilities including performance metrics management, market optimization, and compliance inspections.
IndustrialManufacturing
No H1B
Responsibilities
Manages adherence to territory plan for service provider 1) performance metrics such as acceptance/arrival time/customer experience 2) claims cost 3) in-network dispatch growth
Performs market bids to optimize markets with the best combination of price and performance
Handles contracting and on-boarding of successful towing and roadside assistance candidates post management approval
Investigates and works to resolve complaint and damage cases stemming from territory activity
Inspects towing facilities and equipment as needed to ensure compliance with contract
Utilizes current tools and processes to recruit towing and roadside assistance companies to ensure assigned territory is prepared to respond to service requests in order to meet/exceed business standards
Analyzes performance gaps and service issues and reports findings to management, taking independent action as appropriate
Interacts with business to investigate and make decisions to resolve any billing disputes with a contracted facility
Attends towing association meetings, trade shows, etc., to maintain a positive working relationship with the towing industry
Qualification
Required
Bachelor's degree in business, equivalent experience may be considered in lieu of degree
5+ years' experience in account or vendor management, business consultation, business ownership role, fleet supervisory role that includes working with vendors/service providers/drivers
5+ years' experience working with and managing independent towing and roadside assistance companies in a contracted environment
Experience in rate negotiation
Experience in territory management
Experience in complaint and damage handling
Valid driver's license and good driving record
Willingness and ability to travel as required for various needs and industry events
Company
Bosch Home Comfort USA
Bosch Home Comfort is a leading source of high-quality heating, cooling and hot water systems.
10001+ employees
Funding
Current Stage
Late StageLeadership Team
Ashley Jones
HR Partner
Cathy. Sue
Personnel Director and Partner, Bosch Group Branch
Recent News
2025-09-23
2024-11-27
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