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Stevens Transport · 1 day ago

Operations Account Manager

Dallas, TX

Full-time

Onsite

Mid Level

3+ years exp

Stevens Transport is focused on providing efficient logistics solutions and is seeking an Operations Account Manager. This role is responsible for managing customer relationships, ensuring truckload coverage, and driving the growth and retention of dedicated opportunities within the company.

LogisticsTransportation

Responsibilities

Communicating with assigned customer base as the single point of contact and build relationships

Working with other internal departments to balance capacity and freight including teams of analysts

Soliciting additional freight opportunities that eliminate empty miles when necessary

Researching and attempting to remedy service issues daily

Tracking and tracing shipments and providing superior service record with on-time performance for 95% or better

Relaying excess load availability to Brokerage and Rail divisions

Reviewing EDI data for accuracy before releasing verifications to the customer

Responsible for close oversight of all internal activities that impact service obligations

Maintaining key carrier performance indicators

Navigating all customer requests including those that may come last-minute upon the supply chain delivery timelines

Management of bookings and provide resolution of delayed pickup/delivery, billing, etc

Qualification

Business developmentTransportation operationsMicrosoft ExcelKPI monitoringData analysisCustomer serviceCritical thinkingProblem solvingNegotiationRelationship buildingProject managementEffective communicationTeamwork