PTC · 1 day ago
Renewal Sales Representative
United States
Full-time
Remote
Entry Level
$75K/yr - $98K/yr
1+ years expPTC is a leading company that transforms the physical and digital worlds through innovative software solutions. The Renewal Sales Representative will be responsible for managing renewal contracts, ensuring customer satisfaction, and collaborating with various internal teams to support the renewal process.
Computer Software
Responsibilities
Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed
Lead initial renewal contract negotiations with customers and escalate when appropriate
Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
Ensure prompt and accurate responses to inbound customer requests and internal communications
Deliver excellent customer service throughout the renewal lifecycle
Ensure all renewals are completed prior to their expiration date
Manage a pipeline of renewal quotes and orders with strong prioritization and time management
Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
Communicate customer feedback to the appropriate internal teams
Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
Identify strategic opportunities through contract review and collaboration with Sales
Communicate company policies and any limitations that may impact customer requests
Recommend alternative subscription options when customer requests cannot be met
Follow PTC’s Code of Conduct
Qualification
Required
Partner cross‑functionally with Sales, Legal, Deal Desk, and Finance as needed
Lead initial renewal contract negotiations with customers and escalate when appropriate
Process customer license audits for Sales and Customer Success, addressing discrepancies as they arise
Ensure prompt and accurate responses to inbound customer requests and internal communications
Deliver excellent customer service throughout the renewal lifecycle
Ensure all renewals are completed prior to their expiration date
Manage a pipeline of renewal quotes and orders with strong prioritization and time management
Maintain CRM data integrity in Salesforce and Salesforce CPQ, including forecasting and activity tracking
Communicate customer feedback to the appropriate internal teams
Process monthly renewals for assigned Arena customers and submit to the correct customer contacts
Identify strategic opportunities through contract review and collaboration with Sales
Communicate company policies and any limitations that may impact customer requests
Recommend alternative subscription options when customer requests cannot be met
Follow PTC's Code of Conduct
Preferred
Strong time management skills with the ability to prioritize competing deadlines
Ability to quickly understand technical and pricing concepts
Strong customer service mindset
Effective collaborator across teams
Exceptional attention to detail
Comfortable working independently
Strong multitasking ability
Passion for analytical thinking, problem‑solving, and organization
Ability to escalate issues appropriately
Excellent communication skills, including the ability to clearly convey policies and constraints
1–2 years of contract renewals, customer success, or inside sales experience
Experience with Salesforce and Salesforce CPQ
Benefits
Opportunity to become a PTC shareholder through our employee share purchase program (ESPP)
Medical, dental and vision insurance
Paid time off and sick leave
Tuition reimbursement
401(k) contributions and employer match
Flexible spending accounts
Life insurance
Disability coverage
Generous commuter subsidy
Company
PTC
PTC (NASDAQ: PTC) unleashes industrial innovation with award-winning, market-proven solutions that enable companies to differentiate their products and services, improve operational excellence, and increase workforce productivity.
5001-10000 employees
H1B Sponsorship
PTC has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (57)
2024 (61)
2023 (75)
2022 (86)
2021 (111)
2020 (72)
Funding
Current Stage
Late StageLeadership Team
Marcus Senior,PMP, CSM, MSP, and Lean Six-Sigma
Chief Executive Officer
Danny N. Poisson
TVP, Chief Technology Officer for Federal Aerospace & Defense
Recent News
2025-10-03
Company data provided by crunchbase