Verifiable · 22 hours ago
Support and Services Engineer
United States
Full-time
Remote
Mid Level
3+ years expVerifiable is a credentialing and network monitoring platform focused on optimizing operations for healthcare organizations. The Support and Services Engineer will be responsible for resolving post-go-live technical requests, collaborating with cross-functional teams, and ensuring customer satisfaction through effective service delivery.
Health CareReal TimeSoftware
Responsibilities
Own and resolve post-go-live technical requests from customers, including configuration updates, data imports, and managed service tasks, with a focus on timely resolution and high customer satisfaction
Collaborate with CSMs and the Support team to triage and manage technical escalations from live customers
Work closely with Product and Engineering to support customer rollouts of new features and managed package upgrades
Track and log time against customer requests, ensuring transparency in effort and accurate scoping
Translate customer needs into defined technical requirements and solution designs
Draft, scope, and refine customer-facing Statements of Work (SOWs) for new or expanded post-go-live servicesDeliver configuration updates in Salesforce, including objects, fields, flows, layouts, reports, dashboards, and permission sets
Maintain documentation and best practices to support recurring or common post-go-live needs
Participate in planning and stand-ups to track deadlines, progress, and scope changes for ongoing work
Identify opportunities to improve customer outcomes through better configuration, automation, and data structure
Qualification
Required
3+ years of experience with Salesforce configuration and administration with a strong desire to deepen your technical expertise in a dynamic environment
Proven ability to troubleshoot and resolve technical issues in a post-go-live SaaS environment
Strong communication skills and ability to work cross-functionally with CSMs, Support, Product, and Engineering
Experience with managing multiple concurrent requests from live customers
Familiarity with managed package upgrades, Salesforce flows, dashboards, reports, and permission sets
Experience delivering managed services work such as data imports, admin configuration, and system enhancements
Ability to translate business requirements into scalable and maintainable solutions
Comfortable working in a fast-paced startup environment with evolving priorities
Preferred
Experience in healthcare, credentialing, or related regulated industries
Familiarity with DevOps for Salesforce, including CI/CD pipelines, Git version control, and automated deployment tools
Salesforce certifications such as Sales Cloud Consultant, Business Analyst
Exposure to advanced Salesforce features (e.g., Communities, Einstein Analytics, Health Cloud, Government Cloud)
Benefits
Health/Vision/Dental plans
Unlimited PTO
New Apple equipment
Startup equity as part of your comp package
Company
Verifiable
Verifiable develops real-time credential verification platform intended to verify licenses, sanctions, and other important records.
51-200 employees
H1B Sponsorship
Verifiable has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2022 (1)
Funding
Current Stage
Growth StageTotal Funding
$47MKey Investors
Craft Ventures
2023-07-10Series B· $27M
2021-08-06Series A· $17M
2020-10-20Seed· $3M
Leadership Team
Nicholas Macario
Co-Founder & CEO
Recent News
2025-09-26
2023-12-23
Company data provided by crunchbase