ServiceNow · 18 hours ago
Senior Principal Platform Architect - Financial Markets and Insurance
Denver, CO
Full-time
Hybrid
Senior Level, Lead/Staff
10+ years expServiceNow is a global market leader in AI-enhanced technology, providing innovative solutions to over 8,100 customers. The Senior Principal Platform Architect will lead the architectural strategy for financial services customers, focusing on scalable and secure solutions on the ServiceNow platform while driving AI and digital transformation initiatives.
Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
Responsibilities
Develop relationships with customer executives, platform owners, architects, and development teams help them understand the role of ServiceNow in their transformation vision
Guide customers in the architecture of end-to-end ServiceNow solutions across multiple modules such as ITSM, CMDB/CSDM, ITOM, HRSD, SecOps, SPM, CSM, and Creator Workflows
Translate goals and desired into an architectural roadmap
Engage with the customer's Enterprise Architects to position ServiceNow as the digital transformation platform standard, integrated with their core applications
Ensure instance health by working to reduce technical debt and align to ServiceNow leading practices
Be an active contributor of leading practices and expertise related to the ServiceNow platform
Maintain the skills and certifications that are relevant to your customers and your role
Mentor others in their professional development
Evaluate and recommend new ServiceNow capabilities, including AI, agentic automation, and LLM integrations
Help customers adhere to ServiceNow architecture guardrails and coding standards
Contribute to platform innovation by identifying opportunities to improve user experience, reduce complexity, and increase automation
Support the development of reusable solutions, accelerators, and technical assets
Present platform strategy and design decisions to stakeholders and leadership
Qualification
Required
10+ years progressive experience as part of a professional services organization and/or ServiceNow platform team, or equivalent experience
Experience in operational and/or implementation leadership roles on a large-scale ServiceNow deployment
Experience working with functional business leaders to identify business objectives and develop outcome-focused roadmaps
3+ years in an Enterprise or Solution Architect role, or relevant experience
Knowledge of data modeling, CMDB design, data strategies, platform security, and integration
Cloud application technology experience
Familiarity with Enterprise Platforms in addition to ServiceNow
A strong customer focus
The ability to thrive in complexity
A strategic and collaborative mindset
Excellent presentation and communication skills
Strong executive communication skills
Ability to travel up to 50% of the time
Preferred
Financial Services / Banking experience
Experience with agentic AI capabilities (e.g., LLM orchestration, generative workflows, Now Assist)
Familiarity with CI/CD pipelines, DevOps tools, and Automated Testing Framework (ATF)
Certified Master Architect (CMA) or Certified Technical Architect (CTA) in good standing, or the willingness to obtain one of those certifications
Company
ServiceNow
ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
10001+ employees
H1B Sponsorship
ServiceNow has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)
Funding
Current Stage
Public CompanyTotal Funding
$83.7MKey Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M
Leadership Team
Bill McDermott
Chairman and CEO
Pat Casey
Chief Technology Officer & EVP of DevOps
Recent News
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