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Marriott International · 1 day ago

flex Senior Manager, MDS Product Platform Strategy

7750 Wisconsin Ave, Bethesda, MD, 20814, US

Full-time, Contract

Hybrid

Senior Level

$53.07/hr - $76.49/hr

6+ years exp

Marriott International is the world’s largest hotel company, and they are seeking a Senior Manager for their MDS Product Platform Strategy. This role oversees the strategic integration of MDS products, ensuring alignment between business needs and technical roadmaps while leveraging generative AI tools to enhance stakeholder communication and project execution.

Customer ServiceHospitalityHotelTravel

Growth Opportunities

H1B Sponsor Likely

Responsibilities

Manages internal and external operations resources, and aids in resource planning for current and future projects

Manages current vendor partnerships across products and projects, including changes in resourcing needs, billing, and SLAs

Oversees the development of project workflows for current and new initiatives and products

Responsible for schedules and status for all MDS on-platform projects, and reports updates as needed to internal and external stakeholders

Employs a laser focus on scalability and cost recovery when launching new and revising existing new products/projects and strategies

Manages MDS Product on-platform roadmap and specific goals to prioritize, organize, and accomplish objectives

Contributes to annual budgeting and forecasting; responsible for vendor and resource volume estimates and projections

Participates in resource staffing activities, contributes to staffing models as needed

Works cross functionally with MDS Product Development, Global Client Services and MDS Business Support teams and Digital Shared Service teams and Digital Engineering resources to align workflows, deliverables and project roles

Provides insights on implications of existing tools and new platforms from an operational perspective and suggests improvements that will increase speed to market and efficiencies in workflow

Works regularly with vendors and agencies to leverage capabilities and extend scale to execute MDS projects

Partners with MDS Business Support team to ensure proper and accurate billing between MDS projects and external vendors; audits and analyzes statements as needed

Represents MDS Products across the larger Enterprise and Digital Products organization

Schedules and leads all client calls

Collects specific information from clients regarding needs and expectations, answers questions about the process

Confirms and align project scope through a formal Statement of Work

Ensures appropriate documentation is delivered throughout program engagement

Monitors the impact of the program versus goals and proactively communicates with clients about need for changes in strategic direction

Coordinates with operations team, paid media teams and vendors to guarantee all deliverables are executed on time

Reviews all client deliverables to ensure that they are on strategy and meet quality expectations

Establishes digital key performance indicators (KPIs)

Makes strategic recommendations for additional services/tactics to enhance program to meet goals

Engages in frequent, active engagement with corporate Digital team(s) to ensure alignment, pull-through, and two-way communication about the status, performance, opportunities, and issues related to digital programs and initiatives

Directs relevant project work and priorities of contractors, and vendors as needed

Establish priorities for executing work across all applicable programs, stages, etc. and monitors bandwidth of team across projects

Monitors the work of contractors and vendor teams to ensure it is completed on time and meets expectations

Facilitates hiring activities and new associate onboarding/training as needed

Represents team in resolving situations

Manages the flow of questions and directs questions

Works cross functionally with new and existing corporate teams and relationships to advance scalability and operational efficiencies

Identifies and builds new cross functional partnerships and relationships with Marriott Digital, Engineering, and other teams. Builds mutually beneficial relationships to advance scalable solutions for hotels

Manages and tracks project workflows and schedules in project management tools (Jira, etc.) as needed to reflect needs of ever-evolving processes

Proactively reviews project workflow and process, advances revisions to improve execution efficiency and cost effectiveness

Procures access to necessary project management tools and resources for vendors and contractors

Meets changes to business priorities and strategies by determining impacted areas, processes with problem-solution mindset

Works across Operations to put sustainable work processes and systems in place that support the execution of the strategy

Regularly reviews and refines processes and quality of work standards in partnership to ensure all projects continue to support overarching Marriott Digital strategies, goals and SLAs

Contributes to monthly MDS status deck by providing data and analysis on project status, timelines, wins and challenges. Provides Analysis and context to educate and inform executive stakeholders on project status and direction

Holds vendors accountable; provides actionable recommendations for change and develops vendor improvement plan should vendor not execute work to MDS standards

Collaborates with proxy agencies to ensure MDS Products projects meet quality and workflow standards, and SLA expectations

Revises process for vendors, Operations and external teams as needed

Establishes and maintains complete and up-to-date information to ensure accurate reporting

Manages agency/vendor participation across projects in order to meet quality and workflow standards, and SLA expectations

Manages vendor training, documentation, and billing

Manages vendor relationships and development of vendor KPI scorecards

Serves as Marriott product SME (Subject Matter Expert) to MDS associates, answers questions, trains and supports team as needed

On-boards and manages new related vendors and agencies, to bring additional scale and capabilities to MDS, serves as main point of contact

Manages development of training plans and project documentation, partnering with MDS Customer Success team as necessary

Partners with external Marriott teams on project deliverable status and process. Leads efforts to streamline and create increased efficiencies between teams

Contributes posts to MDS blog, client newsletter and/or client educational webinars

Oversees billing and invoice processing on behalf of MDS AEM Products, partners with Business Support team as needed

Continual education and self-growth through reading industry blogs, social media, white papers, cases studies, research briefs, etc

Attends relevant industry conferences, training and seminars

Performs other reasonable duties, such as special projects, as assigned by manager and MDS Leadership Team

Presents ideas, expectations and information in a concise, organized manner

Uses problem solving methodology for decision making and follow up

Maintains positive working relations with direct reports, department managers, and external teams

Manages time effectively and conducts activities in an organized manner

Informs, updates, and provides information to supervisors, co-workers, and subordinates by telephone, in written form, e-mail, or in person in a timely manner

Manages and implements work and projects as assigned

Generates and provides accurate and timely results in the form of reports, presentations, etc

Analyzes information and evaluates results to choose the best solution and solve problems

Qualification

Digital product managementEnterprise platform integrationGenerative AI toolsAdobe Experience ManagerStakeholder managementVendor managementMetrics-driven mindsetCommunication skillsProblem-solving skillsTeam management

Required

6+ years of experience in digital product management and enterprise platform integration, or related background

Bachelor's degree in Business, Information Systems, Computer Science, or a related field or equivalent combination of education and experience

Proven ability to collaborate with multiple product teams, identify dependencies, risks, and opportunities impacting MDS products and programs, and facilitate timely mitigation and alignment within established timelines

Experience integrating business priorities into actionable product and technical roadmaps; worked with enterprise Technical Leads or architecture teams to align scope, sequencing, and trade-offs

Fluency in Generative AI tools, including Microsoft Copilot, with hands-on use of AI to augment research, requirements, communications, backlog refinement, and portfolio reporting

Product and portfolio operations: dependency management, impact assessment, issue escalation, and standard processes such as release planning, PI Planning, design reviews, and QBRs

Skilled in managing vendors, SLAs, and capacity planning

Strong stakeholder management and communication skills, with the ability to facilitate alignment among business owners, designers, engineers, and platform teams across MDS Product Development, Global Client Services, MDS Business Support, and Digital Shared Services/Digital Engineering

Metrics-driven mindset with experience defining and reporting KPIs/OKRs tied to value realization, adoption, modernization, and cost recovery

Preferred

Background in platform product management or enterprise platform governance

Proficiency with Adobe Experience Manager and headless content management architecture

Experience codifying AI usage guidelines, prompt patterns, and quality controls within product workflows

Knowledge of compliance, risk, and data stewardship as they relate to digital product orchestration in a large enterprise

Benefits

401(k) plan

Stock purchase plan

Discounts at Marriott properties

Commuter benefits

Employee assistance plan

Childcare discounts

Coverage for medical

Dental

Vision

Health care flexible spending account

Dependent care flexible spending account

Life insurance

Disability insurance

Accident insurance

Adoption expense reimbursements

Paid parental leave

Paid sick leave

0.0384 PTO balance for every hour worked

Minimum of 9 holidays annually

Company

Marriott International

Glassdoor4.0

Marriott International, Inc.

Founded in 1927

Milwaukee, Wisconsin, USA

10001+ employees

https://www.marriott.com/hotels/travel/mkeak-hotel-metro-autograph-collection/

H1B Sponsorship

Marriott International has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

Represents job field similar to this job

Trends of Total Sponsorships

2025 (101)

2024 (84)

2023 (97)

2022 (77)

2021 (37)

2020 (58)