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Advocate Aurora Health · 1 day ago

Patient Service Representative II Float - Surgery Center

Mequon, WI - 12203 N Corporate Pkwy

Full-time

Onsite

Entry Level

$20.40/hr - $30.60/hr

1+ years exp

Advocate Aurora Health is the third-largest nonprofit, integrated health system in the United States, and they are seeking a Patient Service Representative II Float for their Surgery Center. This role involves greeting patients, scheduling appointments, verifying insurance, and assisting with patient flow to ensure efficient and courteous care.

Health Care

Responsibilities

Greets patients and visitors and responds to routine requests for information. Answers telephone, screens calls, and takes messages

Registers patients; obtains demographic and insurance information; verifies insurance coverage, collects co-pays, deductibles, and previous balances; posts payments and updates demographic and insurance information; obtains prior authorizations when needed

Schedules patient appointments and coordinates cancellations, reschedules, and additions to schedules. Provides accurate, detailed information regarding test preparations, time patient to arrive, and any other directional information needed by patient

Coordinates the scheduling of more complex patient appointments, tests and procedures. Instructs the patient on pre and post-procedure protocols (i.e. medication guidelines, food / beverage consumption guidelines, check-in procedures, directions to facilities, etc.)

Updates insurance, financial responsibility and other data when changes or additions occur, and communicates to patient as appropriate. Ensures insurance and patient information obtained is complete and accurate, applying acquired knowledge of government and third party payor requirements

Identifies, reports, and resolves problems regarding registration or authorizations to appropriate individuals and departments

Monitors patient flow to ensure they are cared for in the most efficient and courteous manner. Offers various assistance to patients to include: arranging transportation needs, providing directions, locating wheelchair, etc

Performs visit closure including checking out patients after visit, scheduling follow-up appointments, and providing patients with a visit summary

May educate patients, staff and providers regarding prior authorization requirements, payer coverage, eligibility guidelines, documentation requirements, and insurance changes or trends

Acts as a resource to patient services staff, resolving moderately complex patient concerns. Assists department leadership with orientation and training for patient services staff

Qualification

Customer servicePatient schedulingMicrosoft OfficeData entryCommunication skillsOrganizational skillsAttention to detail

Required

High School Graduate

Typically requires 1 year of experience in providing customer service that includes experiences in patient scheduling, registration and department / medical clinic reception

Excellent customer service skills. Demonstrated ability to effectively act as a resource to other staff

Excellent communication (written and verbal) and interpersonal skills; ability to effectively communicate with a variety of patients, staff and physicians

Intermediate computer skills including experience in using personal computers; including Microsoft Office or similar applications, and electronic mail

Understanding of basic medical terms and abbreviations typically used in the patient scheduling and registration process

Training or experience in keyboarding/data entry with an emphasis on speed and accuracy

Excellent organizational skills

Ability to read and understand verbal and written instructions, and to sort and file information alphabetically and numerically

Ability to work in a fast paced environment with a strong attention to detail and accuracy