Evergreen Goodwill of Northwest Washington · 1 day ago
Customer Service Associate - Full Time
Burien, WA
Full-time
Onsite
Entry Level
$22.13/hr - $22.13/hr
1+ years expEvergreen Goodwill of Northwest Washington is a nonprofit organization that helps people get jobs by offering job training and placement. The Customer Service Associate interacts with customers and donors, resolving issues, providing information, and performing cashiering duties to ensure high levels of customer satisfaction.
EducationNon ProfitRetailTraining
Responsibilities
Assist customers and donors in a timely and courteous manner by answering questions, resolving problems, processing refunds, applying discounts, monitoring merchandise on “hold” and checking bags and packages. Models high level of customer service
Answer store phones, and make intercom announcements and communicates through telephone and wireless audio systems
Operates POS system: handles cash, checks, and credit card transactions, closing out cash drawer and balancing all transactions
Monitor the level of customer service on all cash registers calling for backup when needed
Monitor employee break schedules, ensuring compliance
Maintain “Lost and Found” log, ensuring that items are entered correctly and valuables are tagged and put in vault
Maintain a clean work environment
Demonstrate safe work practices through awareness and observation in support of a safety culture; reports any potential hazards or accidents
Build and maintain internal and external customer satisfaction
Contribute to team effort by accomplishing related results as needed
Perform other duties as assigned
Qualification
Required
High school graduate or equivalency but not required
Minimum 1 year retail/customer service experience
Ability to handle requests quickly and efficiently
Ability to work independently without direct supervision
Proficient knowledge with Microsoft Office (Excel, Word, PowerPoint, Outlook, Teams)
Ability to learn new technology and software as related to the job
While performing the duties of this job, the employee will be required to lift and carry up to 30-40 pounds
Have developed fine motor control (grasp, handle, manipulate objects with fingers)
Standing for long periods, frequent bending, kneeling, reaching, stooping, squatting, pushing
Climbing ladders
Able to travel across a variety of surfaces (stairs, ramps, uneven terrain)
Able to communicate with others effectively both verbally and written, including those who have limited English skills
Maintain reliable attendance
Organizing, sorting, categorizing, counting, adding, subtracting
Problem Solving
Communicating with the public
Verbal and written communication skills
Completing written orders
Benefits
A health plan that includes medical, dental, vision and prescription coverage
100% Employer-paid life, accidental death and dismemberment (AD&D), and long term disability insurance (for salaried employee)
Voluntary supplemental coverage for life, accident, illness, and short- and long-term disability
Flexible Spending Accounts (FSA) Plan
Roth and 403(b) Retirement Savings Plan program
Paid vacation, (9) holiday and sick time
Limited paid time off for Jury Duty and Bereavement Leave
Employee discounts
Employee referral bonus
Employee Assistance Program (EAP)
Mentorship Program
Career Advancement Opportunities
Paid Job Training
Company
Evergreen Goodwill of Northwest Washington
Evergreen Goodwill is a non-profit organization founded in 1923. We currently operate in five counties.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
Scott Rice
Community Partnerships Manager
Recent News
The Business Journals
2024-06-04
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