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NFI · 22 hours ago

Distribution Customer Service Representative

Garland, TX

Full-time

Onsite

New Grad, Entry Level

NFI is seeking a Distribution Customer Service Representative to manage customer service activities including responding to inquiries and processing orders. The role involves maintaining good customer relationships and ensuring service standards are met while handling various administrative tasks.

LogisticsTransportation

Responsibilities

Interacts in a good working relationship with customers by responding to all inquiries and complaints concerning work orders, invoices, shipments, inventory counts, etc. in a courteous and effective manner

Processes and inputs all customer orders

Produces stock reports to check for product availability

Produces all related paperwork and necessary information required for customer work orders

Coordinates special and last minute shipping requests with the Traffic and Operations Departments, expediting any order as necessary

Provides follow up with other departments to ensure service standards are being met

Assures proper invoicing of accounts by verifying computer generated invoices

Prepares shipping and tracing information to customers as required

Maintains damage records and back order logs

Communicates customer feedback to management including any signs of dissatisfaction

Acts as a liaison between the warehouse and the customer in administration of the accounts and between the office and customers regarding invoicing and credit changes

Oversees all paperwork associated with orders and maintain the corresponding files

Maintains current and accurate procedure manual, which details the processing requirements for each account