University of Rochester · 1 day ago
Regional Training Specialist
Rochester, New York Metropolitan Area
Full-time
Onsite
Mid, Senior Level
$70K/yr - $105K/yr
4+ years expThe University of Rochester is committed to fostering an inclusive community, and they are seeking a Regional Training Specialist. This role involves supporting the ISD Enterprise Training program, mentoring staff, and collaborating with various stakeholders to implement training programs effectively.
Health CareMedicalUniversities
Responsibilities
Serves as an ISD Enterprise Training program expert
Supports the ISD Enterprise Training program in all areas and through all phases of an implementation including providing ongoing support after a go-live event
Mentors and trains staff
Works with technical staff and key stakeholders to identify requirements, recommend, plan, design, direct and implement the eRecord and ERP Training program(s)
Provides in-depth knowledge of ISD Enterprise training process and procedures and training standards, to install and evaluate the program to support operations, standardize processes, and gain efficiencies
This includes but is not limited to: scheduling, logistics, and operational support of the Learning Management System
Has considerable latitude for independent judgment and initiative
Assignments are typically larger in scope, requiring a higher level of analytic ability and understanding of operational processes and training standards
Assists with leading tasks, ensuring timelines are met, collaborating with management to identifiy and direct process improvements, efficiencies, innovations, and provide guidance and training expertise to other trainers, stakeholders, Project Managers, and Operational Leaders
Serves as a liaison to operational groups, eRecord, and ERP Training staff
Working with the ISD Enterprise Training Director, defines and coordinates all parts of the training program from communication to scheduling, enrollment, to class creation and assignment
Ensures all system users are appropriately trained prior to gaining access to the production system(s)
Evaluates, outlines, and directs training needs for regional Projects, go-lives, and enhancements, communicating and reinforcing training best practices, timelines, policies, and procedures
Leads assigned training project work independently and develops integrated strategies and work plans; assigning and monitoring project tasks, resources, and priorities, involving the Director/s as needed
Develops and manages logistics and administrative aspects of project and task management
Works collaboratively with Project managers, the Project team, Build, Operations, and Informatics, keeping them appraised of Training plans and timelines
Identifies barriers to the projects completion, identifies and recommends solutions, and communicates and/or escalates needs with the ISD Enterprise Training Director and Supply Chain director
Works with operations, Training, Build, Communication and Project Leadership to develop, create, outline, and communicate new training program policies and procedures
Monitors the operational impact of information technology solutions; may recommend and assist with changes in operational processes related to training programs and learning management systems
Uses well-developed service, administrative and logistical skills and experience to seek solutions for continual process improvement of training programs and practices
Monitors progress and provides updates and reports to the Training Director, Project Management, and Operational Leadership as appropriate
Addresses any feedback and QA tracking and modifies the program as needed
Serves as the lead for training scheduling coordination in an environment characterized by complex operational impact
Coordinates new user training as needed
Participates in the evaluation, design, facilitation, implementation, and ongoing support of the Training program and LMS
Works with Training leadership and Scheduling Teams to manage schedules, trainers, facilitators and facility logistics
May assist with Scheduling and Enrollment needs
Coordinates marketing strategies with web services to promote ISD Enterprise Training Program and process
Partnering with Communications, provides direction on the development of webpage format and content for go-lives and new hire training as needed
Maintains in-depth knowledge of all aspects of the training program, including policies, procedures, processes, team members and the LMS
Models best practices for clinical and operational customers and others on the team, including precepting, coaching, and or mentoring staff at all levels
Collaborates with operational governance in priority setting for URMC
Represents the department at the customer and organizational level
In conjunction with Training Management participates in the recruitment of staff and contributes to staffing decisions
Cross covers eRecord Training Manager(s) including managing and evaluating their direct reports as needed
Other duties as assigned
Qualification
Required
Bachelor's degree in related discipline such as Computer Science, Business, Mathematics, Statistics, Science or Engineering
4-5 years of related experience
Or equivalent combination of education and experience
Strong attention to detail, critical thinking skills and ability to develop creative solutions to complex problems
Excellent verbal and written communication, teamwork, relationship building and follow-up skills
Strong analytical, interpersonal and organizational skills
Ability to listen and ask questions
Skilled in using MS Office applications, Zoom, SharePoint and/or Learning Management Systems
Preferred
Master's Degree
2-3 years in a supervisory capacity
Epic, ERP, Supply Chain, procurement, inventory systems knowledge, and/or systems training experience
Healthcare or educational setting experience
Project Management experience
Supervisory experience
Supply Chain, Allscripts, Workday, uPerform
Strong leadership skills
Epic, PMP, Agile, ITIL
Company
University of Rochester
The University of Rochester is a private research university located in Rochester, New York.
10001+ employees
H1B Sponsorship
University of Rochester has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (234)
2024 (126)
2023 (130)
2022 (106)
2021 (100)
2020 (92)
Funding
Current Stage
Late StageTotal Funding
$20.43MKey Investors
National Science FoundationUnitedHealthcareSociety to Improve Diagnosis in Medicine
2023-09-25Grant· $18M
2023-07-26Grant· $0.07M
2022-09-20Grant· $0.05M
Leadership Team
David Linehan
Chief Executive Officer
Recent News
2025-12-04
Company data provided by crunchbase