Thunderhawk Technology Partners ยท 1 day ago
Lab IT Support Specialist
San Diego, CA
Contract
Onsite
Entry, Mid LevelThunderhawk Technology Partners is seeking a Lab IT Support Specialist to enhance the security and stability of their laboratory systems. The role involves maintaining laboratory technology, supporting data handling solutions, and ensuring compliance with regulatory standards.
Information Technology & Services
Responsibilities
Active maintenance of all laboratory systems to constantly improve the security and overall stability of the global laboratory environment
Pro-active support of all business needs in the labs to design, implement and maintain innovative technologies Strong reporting of all requests, incidents and problems using ServiceNow ticketing
Support the customers to provide optimum solutions for data handling (e.g. Data Archiving) considering regulatory compliance and data security and integrity
Installation and maintenance of laboratory specific PCs, periphery, network connections, and communication devices
Support and maintain System Imaging, System Monitoring and Firewall Management
Fulfill service ownership responsibilities within assigned service towers
Actively support the implementation of the RLS service structure Contribute to the creation and maintenance of the required service components / documentation
Monitoring the performance of our services and continuously improve the corresponding processes
Maintaining continuous inventories for hardware, software and network
Builds up and maintains strong relationship with Customers, Business Partners and Service Units as well as the global RLS ( Regional Lab Support ) team
Actively supports the management of Informatics Operations, Technical Operations and Laboratory Informatics Systems & Support in pRED Operations
Qualification
Required
Degree in Computer Science, Information Technology, or a related field (M.Sc. desired)
Experience in laboratory IT systems maintenance and support
Proven track record in stakeholder management
Familiarity with ServiceNow
Experience with regulatory compliance in a laboratory environment
Knowledge of data privacy and security best practices
Preferred
Relevant industry certifications (e.g., ITILv3, CompTIA Network+, SAFe Agile) are a plus
Company
Thunderhawk Technology Partners
Thunderhawk Technology Partners is a woman and minority-owned business, headquartered in Atlanta, GA, committed to reshaping the future of our workforce.
11-50 employees
Funding
Current Stage
Early StageCompany data provided by crunchbase