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MUSC Health · 1 day ago

MUSCP - Financial Counselor Infusion - MUSC Health East Cooper - Mount Pleasant

Mount Pleasant, SC

Full-time

Onsite

New Grad, Entry Level

0+ years exp

MUSC Health is a leading healthcare provider, and they are seeking a Financial Counselor to assist patients with funding and coverage options. The role involves evaluating patient visits, notifying patients of costs, and ensuring compliance with regulations while working closely with healthcare teams and external partners.

Health CareHospitalMedical

Responsibilities

Function as integral member of the health care team to reflect a culture of cooperation, enthusiasm and mutual respect

Notify patients of copayments/deductibles/deposits prior to services being rendered and collect when applicable

Provide estimates using the fee estimation tool in Epic, assist in resolution with processing of Financial applications

Minimizes patient complaints through effective and accurate communication and education related to patient out of pocket costs for hospital and physician services

Proactively identifies discrepancies within EPIC Tool and works with appropriate teams to resolve

Accepts payments made in advance of service and hands off to appropriate billing office for posting to patient account

For patient/families with insurance, calculate patient estimate based on plan, benefits and out of pocket thresholds; discuss and finalize method of payment. Ensures all activities are documented within EPIC

Obtain and record accurate patient data, assure compliance with all state and federal regulations to include informing patients about our programs (FAP, Cobra.)

Work closely with internal and external peers and communicate at a high level of professionalism

Interact with State workers and external partners to accomplish work efforts. And, ensure that all the patient accounts are appropriately processed and worked for financial counseling, including noting all areas so that work is visible to the Health Care Team. Have the ability to understand and interpret credit bureau data and possess strong communication skills to include both formal and informal communication

To work accounts assigned to patient work queues in Epic meeting departmental established expected metrics

Compliant with all MUSC Health Policies and Procedures

Other duties as assigned

Qualification

Medical terminologyHealth insurance knowledgeProficient in Microsoft ExcelProficient in Microsoft WordEpicGoal-oriented initiativeProfessionalismInterpersonal skillsOral communication skillsWritten communication skillsOrganizational skills

Required

High School Degree or Equivalent

0-6 months of work experience

Knowledge of medical terminology

Knowledge/understanding of health insurance preferred

Proficient in Microsoft Word and Excel

Knowledge of Epic preferred

Punctual and dependable

Excellent interpersonal, oral, and written communication skills

Good organizational skills

Strong initiative to be goal-oriented

Ability to establish and maintain effective relationships with necessary contacts

Sense of professionalism

Continuous requirements to perform job functions while standing, walking and sitting

Ability to bend at the waist, kneel, climb stairs, reach in all directions

Good finger dexterity

Ability to perform repetitive motions with hands/wrists/elbows and shoulders

Maintain 20/40 vision corrected

Ability to see and recognize objects close at hand and at a distance

Ability to work in a latex safe environment and work indoors

Frequently lift and/or carry objects weighing 20 lbs (+/-) unassisted

Lift from 36" to overhead 15 lbs

Infrequently work in dusty areas and confined/cramped spaces

Preferred

Knowledge of medical terminology and knowledge/understanding of health insurance

Knowledge of Epic

Company

MUSC Health

MUSC Health provides health-care services through its patient- and family-centered care, education, research, and various partnerships. It is a sub-organization of Medical University of South Carolina.

Founded in 1824

Charleston, South Carolina, USA

10001+ employees