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Penn Medicine, University of Pennsylvania Health System · 1 day ago

Patient Access Associate - Outpatient - Full Time

Plainsboro, NJ

Full-time

Onsite

Entry Level

$17.05/hr - $26.44/hr

2+ years exp

Penn Medicine, University of Pennsylvania Health System is dedicated to providing high-quality patient care, conducting innovative research, and educating future leaders in medicine. The Patient Access Associate - Outpatient is responsible for patient registration, verification of demographic and insurance information, and ensuring timely reimbursement while promoting excellent customer service.

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Responsibilities

Greets patient with a positive and professional attitude and initiates registration process. Selects the correct patient through properly entering the required fields within the Penn Chart ADT system to ensure patient safety and creates visits appropriately in the Penn Chart ADT system

Performs validation on assigned third party accounts for all outpatients for Radiation Oncology, OP Infusion, Walk-in EKG and X-rays. Validation includes but is not limited to verifying eligibility, obtaining benefits, ensuring pre-certification and/or authorization /referral requirements to have been completed. Refers patient to Medicaid Screener or Financial Counselor as needed

Demonstrates flexibility and adaptability to changing work environment. Demonstrates willingness to meet the needs of departmental operations effectively as an individual and Team Member

Prints claims – when necessary, logs into Claim Agent and reprints claims for submission

Collects Time of Service (TOS) and Point of Service (POS) Payments according to policy. If necessary, refers patient to Financial Counselor for assistance and/or refers patients for Medicaid Assistance. Ensures ABN is reviewed with patients, and signed document is scanned into Media Manager

Processes correspondence from insurance carriers, case management and other areas within one business day of receipt

Reviews Treatment Plan to ensure appropriate CPT codes are captured

Responsible for making corrections to registration errors displayed on Patient and Candidate for Billing (CFB) and denial work queues

Responsible for daily monitoring of Penn Chart Cash drawers

Schedule appointments for walk-in procedures such as Labs, EKG's and X-rays

Monitors assigned PMPH Patient Work queues to ensure timely reimbursement from insurance carriers

Assigns and enters ICD codes into the ADT system as appropriate with 95% accuracy. Ensures that the appropriate signatures are obtained to meet regulatory requirements

Performs all other duties as assigned

Qualification

Patient registrationInsurance verificationPayment collectionCPT codingCustomer service

Required

H.S. Diploma/GED (Required)

Two years of related experience in a healthcare setting

Previous hospital or physician office registration experience

Benefits

One of the finest prepaid tuition assistance programs in the region

Company

Penn Medicine, University of Pennsylvania Health System

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Penn Medicine is a world leader in academic medicine, setting the standard for cutting-edge research, compassionate patient care, and the education of future health care professionals.

Founded in 1765

Philadelphia, Pennsylvania, USA

10001+ employees