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United Airlines · 1 day ago

IT Application Development Mgr - Airport Customer Experience Applications

Chicago, IL

Full-time

Onsite

Mid, Senior Level

$110K/yr - $143K/yr

4+ years exp

United Airlines is a leading airline company focused on enhancing the customer experience through innovative technology solutions. The IT Application Development Manager will lead the development and implementation of Airport Operations Customer Experience applications, ensuring seamless integration with various systems and driving digital transformation across the organization.

HospitalityIn-Flight EntertainmentService IndustryTransportationTravel

No H1B

Responsibilities

Responsible for leading the end-to-end delivery and maintenance of applications/s (including cloud-based)

Manage the entire application lifecycle, from development through deployment and maintenance, ensuring efficient and reliable operations

Effectively manage and deliver work requests and projects within the committed budget, schedule and quality for individual projects while also meeting overall department performance goals

Emphasize operational excellence by maintaining high standards of performance, reliability, and availability for all applications

Engage, and partner with stakeholders, technical and business, to ensure that application delivery supports key business processes, customer experiences, loyalty and revenue growth

Collaborate with business units to prioritize product development and lead key initiatives

Work closely with stakeholders and leadership to align development and operational efforts with strategic priorities, ensuring the team's contributions drive critical business outcomes

Influence stakeholders to define clear priorities for deliverables and establish key business outcomes, ensuring these goals are effectively met

Ensure that the application lifecycle supports broader business goals, including enhancing end user experiences and optimizing operational efficiency

Collaborates with other teams and business constituents to provide daily operational support

Be a trusted thought leader with business partners to create impactful products that delight your customers

Ensure smooth coordination between teams to support seamless operational performance and application delivery

Provide delivery estimates and business case updates to support overall IT performance metrics, monthly project status reporting and quarterly resource planning review

Manages relationships with technology vendors, ensuring that partnerships deliver value to the organization

Identify technical obstacles early and work closely with the team to find creative solutions

Responsible for escalating, assisting and follow-through on resolution of issues related to delivery of technology solutions

Collaborate and share knowledge to create effective and innovative solutions to problems

Facilitate collaboration between teams to identify emerging technologies and trends that could drive more effective solutions and future-proof applications

Consistently assess and refine development processes and methods to improve team performance and product quality

Promote the use of automation to streamline processes, reduce manual work, and improve overall efficiency across the application lifecycle

Ensure Agile best practices are implemented and continuously improved as necessary

Ensure technology solutions align with architectural and evolving security standards and application changes are managed smoothly, adhering to best practices and ensuring minimal disruption to business operations

Work with the team to manage and implement changes effectively in a fast-paced environment

Establish metrics-driven accountability by regularly reviewing processes against operational KPIs, ensuring continuous alignment with business objectives

Ensures work is compliant with established processes, JSOX and other internal controls (i.e., SDLC, change management, production control, following standards, architecture review, incident response, PCI and PII information security, etc.)

Shows a commitment to professional development

Lead efforts to plan project staffing, forecast budget, and communicate progress to senior IT and Business leadership

Promote cross-functional skill development, ensuring team members have exposure to both operational (SRE, DevOps) and development practices to enhance their versatility

Qualification

Application lifecycle managementCloud-native applicationsAgile development practicesData analytics.NETJavaAWS cloudAPI knowledgeMonitoring toolsChange managementLeadershipCollaborationCommunicationProblem-solving

Required

Bachelor's degree in Information Technology, Computer Science or equivalent

4+ years of application delivery and life cycle management experience

Understanding of digital platforms, tools, and emerging technologies such as .NET, Java, AWS cloud, and API knowledge

Experience with monitoring tools such as Dynatrace or similar

Experience with overseeing highly critical applications that require 24/7 operational support, incident management, and ensuring high availability and uptime for critical applications

Proven experience in managing cloud-native applications and services, including infrastructure as code, container orchestration, and cloud-based security practices

Experience maintaining scalable and reusable on tools and technologies

Proficiency in managing software development projects, including familiarity with Agile, DevOps practices, and software lifecycle management

Ability to leverage data analytics to drive decision-making

Ability to quickly triage and drive the resolution effort for production support situations

Must be legally authorized to work in the United States for any employer without sponsorship

Successful completion of interview required to meet job qualification

Reliable, punctual attendance is an essential function of the position