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MRE Consulting · 1 day ago

IT Technical Specialist III

Houston, TX

Full-time

Onsite

Senior Level

5+ years exp

MRE Consulting is seeking an IT Technical Specialist III responsible for implementing technological solutions to solve business problems and ensuring effective service delivery. The role involves handling escalations, monitoring NOC alerts, and collaborating with various teams to enhance efficiency and service quality.

Cloud ManagementCRMDevOpsIT InfrastructureOil and GasProfessional ServicesRisk ManagementSoftwareStaffing AgencyTrading Platform

H1B Sponsor Likely

Hiring Manager

Calvin Kim

Responsibilities

Serve as the final escalation point for complex technical issues from the Service Desk

Monitor Infra and NOC alerts and ensure appropriate escalation and resolution

Assist with project implementations, system deployments, infrastructure rollouts, and client-side solutions

Analyze client and internal IT systems to diagnose problems, inefficiencies, and recommend improvements

Draft and submit change request forms for review and approved by the CAB

Plan, schedule, and manage timelines for assigned technical projects

Collaborate with Engineering and Service Desk teams to familiarize staff with innovative technologies and client best practices

Train Service Desk personnel on solutions, procedures, and client-specific standards

Maintain and update central documentation repositories, including SOPs, HLDs, BOMs, and knowledge base articles

Monitor solution and team performance post-implementation to ensure success and address any ongoing needs

Regularly perform ticket updates and accurate time entry within the ITSM platform (Halo PSA)

Coordinate allocation of technical team resources to meet deployment and other support objectives

Develop and deliver related documentation such as SOPs, HLDs or BOMs, technical knowledge base articles

Demonstrate experience in consulting role of a technical organization or consultancy with similar responsibilities

Holds current technical Microsoft certifications or has strong Microsoft Azure experience

Regularly update and audit central documentation repository

Qualification

Azure servicesIT infrastructure managementProject managementAutomation toolsITIL best practicesTechnical documentationAzure certificationsEnterprise architecture frameworksITSM toolsCloud platforms familiarityCommunication skills

Required

Bachelor's degree or equivalent relevant experience

5–7 years' experience managing IT infrastructure, supporting technology processes, and executing system implementations (networking, telecom, data center, server/client refreshes, etc.)

Hands-on experience with Azure services: VMs, networking, storage, security, Azure Resource Manager (ARM), Azure Active Directory, Azure Virtual Networks

Proficiency with automation tools such as PowerShell and Azure CLI

Familiarity with other cloud platforms (AWS, GCP) is a plus

Working knowledge of enterprise architecture frameworks (e.g., TOGAF, Zachman)

Previous experience with ITSM tools and Automation (Service Now, Halo PSA, Rewst, Thread)

Understanding of ITIL best practices

Strong project management skills, including large-scale, multi-site deployment experience

Ability to develop technical documentation and deliver training to internal teams

Strong communication skills to translate technical solutions into business terms

Scheduled after-hours support or on-call rotations as required

Willingness to travel when required

Preferred

Azure certifications (e.g., Azure Administrator) preferred

ITIL certification preferred

Company

MRE Consulting

MRE Consulting is a full-service professional firm with a focus on the business.

Founded in 1994

Houston, Texas, USA

201-500 employees

http://www.mre-consulting.com

H1B Sponsorship

MRE Consulting has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)

Distribution of Different Job Fields Receiving Sponsorship

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Trends of Total Sponsorships

2025 (2)

2024 (2)

2023 (1)