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Expel · 23 hours ago

Technical Account Manager

United States

Full-time

Remote

Mid, Senior Level

$94K/yr - $136K/yr

5+ years exp

Expel is a company focused on maximizing technical value for their clients. The Technical Account Manager is responsible for ensuring assigned accounts realize maximum value from Expel's services through technical consultation, service integration, and building strong relationships with security practitioners.

Cloud SecurityCyber SecurityNetwork SecuritySaaS

Growth Opportunities

No H1B

Responsibilities

Drive platform adoption and technical health metrics for assigned accounts, ensuring customers fully leverage Expel's capabilities

Build deep technical relationships with security practitioners, architects, and technical leaders who influence platform adoption and integration decisions

Advise customers on security program improvements, detection strategies, and how to get more value from their technology investments

Help customers mature their use of Expel over time, expanding integrations and optimizing their configuration

Provide technical content and support for CSM-led quarterly business reviews

Handle troubleshooting and integration challenges, partnering with TSEs, Detection & Response, Engineering, and Product teams as needed; escalate complex issues to senior TAMs

Own technical incident response coordination with customers, managing the technical aspects of security incidents while CSMs handle executive communication

Identify technical expansion opportunities (new integrations, additional coverage)

Support and learn from more senior team members on the most complex technical challenges

Qualification

Security industry experienceTechnical expertise in security productsCustomer-facing technical rolesEnterprise security operationsConsultative skillsCommunication of technical concepts