Dexter ยท 1 day ago
Customer Service Representative
Odessa, TX
Full-time
Onsite
Entry Level
1+ years expDexter is a premier manufacturer and supplier of axles and trailer parts, and they are seeking an experienced Customer Service Representative at their Odessa, TX facility. The role involves answering customer inquiries, processing orders, and resolving complaints while providing product and shipping information to customers.
Consumer GoodsManufacturing
Responsibilities
Responding to customer inquiries both in person and over the phone
Maintain system information including product pricing and availability
Enter customer orders, suggesting the purchase of additional products and providing technical assistance to customers when needed
Contact truck run customers for orders and ensuring that orders are placed on a timely basis
Make same-day follow-up calls to customers regarding backorders and delivery dates
Actively participate in company-defined sales initiatives to solicit potential customers, and existing customers whose sales have declined
Research customer service complaints and answer customer questions; consult with management for direction to resolve complaints
Research all customer warranty and/or return requests, completing the appropriate forms and documentation pertinent to the problem
Track shipments as necessary
Other duties as assigned
Qualification
Required
The ideal candidate will have excellent communication and interpersonal skills
High school diploma or equivalent
One or more years of customer service experience
Excellent computer and phone skills
Strong customer service skills and the ability to develop product knowledge to specify and recommend appropriate products to our customers
Benefits
Full benefits package including Health, Dental, Vision, Life, STD, LTD, FSA, HSA
3% profit sharing in our Safe Harbor program
401(k) Plan with company contributions
Opportunities for internal career development and growth
Company
Dexter
Serving the industry for over 65 years, Dexter has earned a reputation as a trusted brand serving the utility trailer, recreational vehicle, marine, heavy-duty, agricultural, and specialty equipment manufacturers and distribution centers.
1001-5000 employees
Funding
Current Stage
Late StageLeadership Team
David Kidd
DIRECTOR OF PURCHASING
Recent News
Inside INdiana Business
2022-04-16
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