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Johnstone Supply · 1 day ago

Technical Support Specialist

Lawrenceville, GA

Full-time

Onsite

Entry Level

1+ years exp

Johnstone Supply, North America's leading wholesale distributor of HVACR equipment, is seeking an IT Technical Support Specialist to join their Information Technology team. The role involves providing support for IT products and services, assisting users with hardware and software issues, and maintaining documentation for IT support calls.

Consumer ElectronicsSupply Chain ManagementWholesale

Responsibilities

Provides timely, professional, and high-quality customer service to users by responding to various hardware, software, networking, and other computer-related technology needs

Maintains documentation for all IT Support calls by logging the creation, assignment, disposition, and action taken on the job into call ticket software. Continually monitors and follows-up on jobs in the ticket software through resolution

Provides first level application troubleshooting support to internal users, including analysis of the issue and system

Performs preventative Maintenance for Operating Systems and Applications on PC’s, laptops: installation and maintenance of virus protection, backups, OS & application updates, etc

Performs Antivirus Administration on personal computers (including laptops); involves evaluating log files, maintaining current virus definitions, researching issues & recommending resolution

Builds and configures Windows servers as directed by Manager to support business needs

Submits equipment repair warranties for PC’s, printers and peripherals. Prepares and submits vendor warranty claims, parts and documentation associated with warranty

Cross trains within IT for additional support to end users

Qualification

Technical SupportWindows Operating SystemsMicrosoft OfficeCustomer ServiceAntivirus AdministrationDocumentationCollaborationInitiative

Required

High school diploma or GED and 6 months to a year of technical higher education preferred; at least 1 year experience in a customer service or related field; or equivalent combination of education and experience

Prior IT Support and basic printer/peripheral device troubleshooting experience helpful

Knowledge of hardware and software in use within the organization, including Microsoft Office applications, PCs, printers, copiers, etc

Working knowledge of operating systems such as Windows 7, Windows 8, Windows 10 and Windows 11

Working knowledge of Microsoft Office including O365