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Zillion Technologies, Inc. · 2 days ago

IT Technician / Desktop Support - (ONSITE ROLE) - Locals only !

Vienna, VA

Contract

Onsite

Entry Level

$28/hr - $28/hr

2+ years exp

Zillion Technologies, Inc. is seeking an IT Technician for an onsite role. The primary responsibilities include managing requests, performing on-site hardware swaps, and handling thin client laptop builds and disposals.

ConsultingInternetRecruitingSoftwareStaffing Agency

No H1B

U.S. Citizen Only

Hiring Manager

Saakshi Sahni, PHR

Responsibilities

Experience Level: 2+ yrs experience

Experience with the ServiceNow ticket system or equivalent

Experienced in communication skills to provide daily updates and status reports

On-site WYSE to Dock swaps:

Unbox docking stations

Remove thin client devices (WYSE) and power cord

Install the laptop dock and power cord

Cable management

Return thin client devices to the loading dock

Document devices for disposal (capture asset tag information)

Disposal of any packing material

Thin client laptop builds and shipping:

Unbox laptops

Plug in and image device(s)

Maintain a steady connection of devices for optimum output and capacity

Validate that the image is working correctly

Re-box the device and package it with a docking station

Create labels for devices to be shipped

Create asset return tickets in ServiceNow for existing devices assigned to users

Recover assets and prep for disposal

Disposal order actions:

Wipe the thin client desktops if needed

Stack devices on shipping pallets and ready for shipping

Add the device information to the disposal order in ServiceNow

Qualification

ServiceNowThin client devicesCable managementDevice imagingCommunication skills

Required

US CITIZENS / Green Card Holders ONLY

NO THIRD PARTIES PLS

Those authorized to work without sponsorship are encouraged to apply please

Experience Level: 2+ yrs experience

Experience with the ServiceNow ticket system or equivalent

Experienced in communication skills to provide daily updates and status reports

On-site WYSE to Dock swaps: Unbox docking stations, Remove thin client devices (WYSE) and power cord, Install the laptop dock and power cord, Cable management, Return thin client devices to the loading dock, Document devices for disposal (capture asset tag information), Disposal of any packing material

Thin client laptop builds and shipping: Unbox laptops, Plug in and image device(s), Maintain a steady connection of devices for optimum output and capacity, Validate that the image is working correctly, Re-box the device and package it with a docking station, Create labels for devices to be shipped, Create asset return tickets in ServiceNow for existing devices assigned to users, Recover assets and prep for disposal

Disposal order actions: Wipe the thin client desktops if needed, Stack devices on shipping pallets and ready for shipping, Add the device information to the disposal order in ServiceNow