Albany Medical Center · 1 day ago
Customer Service Billing Associate I
Albany, NY
Full-time
Onsite
Entry Level
$40K/yr - $53K/yr
1+ years expAlbany Medical Center is a prominent healthcare provider, and they are seeking a Customer Service Billing Associate I to join their Self Pay Billing Office. This role is responsible for providing excellent customer service to patients and families, managing inquiries related to billing, payment plans, and insurance, while ensuring accurate and timely support.
Hospital & Health Care
Responsibilities
Manage inbound and outbound calls with professionalism and empathy, addressing customer inquiries, including those related to CRM systems—to ensure accurate and timely support
Assist patients in reviewing and selecting appropriate payment plan options within the Albany Med Health System guidelines, including guidance on available Financial Aid programs
Maintain strong listening skills; ability to de-escalate in difficult or emotional customer interactions
Review credit balances; process refund requests
Accurately update, add, or remove patient insurance and demographic information to ensure up-to-date records and seamless billing processes and identify root causes of data discrepancies
Manage assigned work queues and perform intradepartmental workflow tasks as needed to support efficient operations and cross-functional collaboration
Meet daily/weekly productivity standards with acceptable QA results
Manage a cash drawer as needed
Process attorney, internal, bankruptcy, and insurer requests in accordance with organizational policies and regulatory requirements
Perform cross-functional coordination with billing, legal, and insurance teams to ensure accurate processing and issue resolution
Additional responsibilities as required
Qualification
Required
High School Diploma/G.E.D. - required
Proven capability to self-manage and take initiative in completing assignments with accountability
Excellent verbal and written communication
Strong attention to detail; ability to follow processes accurately
Basic understanding of relevant financial/billing terms
Effectively defuse high-stress customer interactions to achieve positive outcomes
Ability to manage time effectively and complete multiple tasks timely
Preferred
Associate's Degree - preferred
1–2 years of relevant customer service or support experience - preferred
Familiarity with CRM or customer support software
Some medical terminology knowledge
Company
Albany Medical Center
Albany Medical Center is one of the Capital Region’s largest private employers with more than 9,000 employees.
5001-10000 employees
Funding
Current Stage
Late StageLeadership Team
Suryakant Kale
Chief Technology Officer/Vice President Information services, Technology & Infrastructure
Frances Albert
Chief Financial Officer
Recent News
Business Journals
2024-05-28
Business Journals
2022-09-19
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