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Fourth Floor · 1 day ago

Director of Ecommerce

Culver City, CA

Full-time

Onsite

Lead/Staff, Director/Executive

$50/hr - $72/hr

3+ years exp

Fourth Floor is representing a luxury jewelry brand seeking an Ecommerce Director to manage their online operations. The role involves overseeing the e-commerce website, coordinating with creative and marketing teams, and ensuring a seamless customer experience.

Human ResourcesStaffing Agency

Responsibilities

Manage our US e-commerce website. Work closely with the internal teams and serve as a point of contact for creative and marketing agencies and web developers. Lead team of creatives (photographers, models, and copywriter) from planning to on-time completion of quality deliverables

Responsible for all day-to-day e-commerce operations on Shopify Plus-hosted site, including photography and product uploads, merchandising, marketing, and asset and inventory planning

Manage site content updates in terms of planning, prioritization, and execution of all site content changes (including product photography and descriptions), site creative (homepage, category banners, etc), retailer & event info and blog content. Review and edit all content flowing to the website

Produce monthly e-commerce photoshoots, including logistics, selection of jewelry, model casting, styling, and photo selection and editing

Develop and plan monthly marketing calendar, including scheduling all aspects of creation and delivery while integrating data from sales, retail, and production, and leading monthly planning meetings to review proposed content and merchandising suggestions

Produce twice-weekly email marketing newsletters and manage all aspects including product selection, copy, and layout and design

Generate daily and monthly reports tracking sales and KPIs using Google Analytics and Shopify. Analyze data to optimize site performance

Work closely with operations and client services to oversee the end-to-end user and customer experience for website customers, including order processing, fulfillment, and customer service to ensure efficient and professional customer relations, and maintain all online and offline direct-to-consumer policies and procedures

Work closely with retail and merchandising teams to determine best product assortment for the website and achieve sales goals

Work closely with social media, digital agency, and copywriter to ensure continuity in messaging across all channels and coordinated organic and paid marketing efforts

Qualification

E-commerce managementShopify PlusGoogle AnalyticsEmail/CRM managementContent managementMS OfficeExcel skillsInterpersonal skillsCreative problem solving