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Hotel Equities · 1 day ago

Host/Hostess - Hilton - Harrisburg, PA

Harrisburg, PA

Part-time

Onsite

New Grad, Entry Level

$13/hr - $17/hr

Hotel Equities is a multi-award-winning hotel development and hospitality management company seeking a Host/Hostess for the Hilton Harrisburg. The role involves greeting and escorting guests to tables, maintaining restaurant operations, and ensuring guest satisfaction.

Hospitality

Responsibilities

MEET AND GREET GUESTS AS THEY ARRIVE, OFFER CHOICE OF SEATING, THEN ESCORT THEM TO THEIR TABLE AND PRESENT MENU

ANSWER AND RECORD ALL PHONE CALLS WITHIN THREE RINGS IN A PROFESSIONAL MANNER

MAINTAIN PROPER SET-UP OF DINING ROOM. ASSIGN STATIONS TO SERVICE STAFF

RECEIVE, RECORD AND MAKE ANY NECESSARY ARRANGEMENTS FOR RESERVATIONS AND SPECIAL FUNCTIONS IN THE RESTAURANT

PERFORM OPENING AND CLOSING DUTIES. ASSIST OTHERS WITH SIDE WORK TO INCLUDE CLEANING, STOCKING, AND FOLDING NAPKINS

PERFORM OTHER DUTIES AS REQUESTED, SUCH AS CARRYING COFFEE AND/OR TEA POTS THROUGHOUT OUTLET, REFILLING GUESTS’ CUPS AS REQUESTED, HANDLING SPECIAL GUEST REQUESTS, ENSURING GUEST SATISFACTION, ANSWERING TELEPHONES AND HANDLING ROOM SERVICE ORDERS, ORGANIZING AND MAINTAINING BUFFET

Qualification

Restaurant operations knowledgeCustomer complaint resolutionMenu item promotionEnglish language proficiencyTeamworkCommunication skills

Required

Knowledge of restaurant operations, to include appropriate staffing levels, service equipment and guest relations

Ability to read the English language to fully comprehend guest requests, memos, reservations, promotional materials, event orders and similar written materials

Ability to speak the English language sufficient to conduct small employee meetings to impart new information

Ability to remember, recite and promote the variety of menu items

Ability to move throughout a crowded room to seat guests

Ability to effectively deal with customer complaints and concerns in a friendly and positive manner. This involves listening to the nature of the concern, demonstrating empathy with the customer and providing positive and proactive solutions