Gallagher · 21 hours ago
Client Service Manager II
Glendale, CA
Full-time
Onsite
Mid, Senior Level
5+ years expGallagher Benefit Services is a trusted partner helping organizations with their people decisions. The Client Service Manager II role involves managing client relationships, ensuring account retention, and providing guidance and mentorship to team members while addressing client needs and compliance issues.
ConsultingFinancial ServicesInsuranceManagement ConsultingRisk Management
Responsibilities
Communicate resources available within Gallagher to fill white space needs (Pharmacy Practice, Retirement, GGB, HR Consulting, Voluntary Benefits, etc.)
Responsible for Client Service Cycle with guidance as necessary from Client Executive(s) and Senior Client Executive(s)
Manages accounts with varying funding types and provide support on more complex self-funded accounts
Maintains account responsibility and is a strategic relationship manager and client liaison
Accountable for 95% retention for an assigned group of clients
Provide guidance, training and mentorship to new hires, account management, team resources, and anyone that needs assistance
Work closely with account management and resources to prioritize workflow, ensure accountability and follow-through
Address and resolve internal and external challenges with guidance as necessary
Keep clients well-informed of compliance related issues
Identify client needs, provide solutions while leading and managing strategic objectives for accounts and assist on more complex accounts
Work with account management team to ensure compliance with local and corporate standards
Develop, cultivate and maintain positive relationships within the branch, with clients and with vendor partners
Leverage Gallagher resources, available tools, established work products, maximize efficiency and effectiveness in client deliverables
Qualification
Required
Bachelor's degree with 5+ years client service and/or claims management experience -OR- High School degree/GED with 10+ years client service and/or claims management experience
1+ years supervisory experience
Life & Health License is required
Preferred
Previous insurance knowledge and experience managing client relationships
Solid financial acumen
Benefits
Medical/dental/vision plans, which start from day one!
Life and accident insurance
401(K) and Roth options
Tax-advantaged accounts (HSA, FSA)
Educational expense reimbursement
Paid parental leave
Digital mental health services (Talkspace)
Flexible work hours (availability varies by office and job function)
Training programs
Gallagher Thrive program - elevating your health through challenges, workshops and digital fitness programs for your overall wellbeing
Charitable matching gift program
And more...
Company
Gallagher
Gallagher is an international insurance brokerage and risk management services firm.
10001+ employees
H1B Sponsorship
Gallagher has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (58)
2024 (31)
2023 (32)
2022 (45)
2021 (36)
2020 (15)
Funding
Current Stage
Public CompanyTotal Funding
$9.7B2024-12-09Post Ipo Equity· $8.5B
2023-06-22Post Ipo Debt· $1.2B
1984-06-29IPO
Leadership Team
Alec Herring
Area Senior Vice President
Mark Gresser
Executive Vice President
Recent News
Life Insurance International
2026-01-07
2025-12-04
2025-11-19
Company data provided by crunchbase