Oticon USA · 1 day ago
Customer Data Specialist
Somerset, NJ
Full-time
Onsite
Entry Level
$19.83/hr - $26.44/hr
2+ years expOticon USA is seeking a Customer Data Specialist responsible for analyzing, collecting, and maintaining customer data. The role involves validating new accounts, ensuring data integrity, and collaborating with sales teams to manage customer profiles and pricing.
Information Technology
Responsibilities
Process request/tasks received via e-mail in Outlook, CDM queue in SF and BI reporting
Creates new account records, makes decisions on account eligibility, and maintains data quality for our customer master data by generating and converting a lead in Salesforce and the ERP system
Performs routine validation of accounts ensuring viability and status
Ensures that data governance guidelines are adhered to and that all procedures surrounding customer maintenance follow standard operating procedures
Responsible for using Salesforce functionality to maintain contact and account information
Responsible for lead conversion and contact management across Wholesale and networks
Update customer data corrections through Salesforce
Manages the relationships with our strategic partners in the context of member administration and account changes
Collaborates with the sales teams and management to ensure the customer profile (pricing, preferences, warranty) is aligned with the agreed upon commitments
Updated and maintains Network account changes, membership and contact information
Makes decisions on pricing tiers and validates business case for each customer for any pricing changes
Investigates concerns with internet resellers and monitors purchasing activities for account on the watch list
Coordinates with Demant companies to ensure all internet resellers are acted upon quickly including sending approved cease and deist documentation
Closes down suspicious accounts and provides documentation to the customer
Makes proactive outgoing calls to customers to verify account information and affiliations
Manage Demant wholesale and network accounts in Salesforce abiding by Customer alignment and governance procedures
Answers inbound calls and qualifies prospects. Provides professional and courteous customer support
Maintains customer satisfaction and strengthens customer relationships and strategic partnerships
Responsible for setting up and maintenance of the OBSS programs (BES Plus, MC Rebate, Co-op)
Responsible for the Demant Employee purchase program and the Professional Courtesy discount program
Validates and processes all credit and re-bill requests
Manages EE and Pediatric’ s Kickstart programs. Follow up to ensures return of instruments and billing them out
Works close with Logistics to resolve challenges related to instruments RFC, Missing instruments and/or orders
Reaches out to customers via phone or email during investigations
Places orders for hearing instruments, miscellaneous items and literature
Communicates with customers and Demant staff within the following standards:
Voicemail and E-mail returned within 1 day
Account setup requests and changes within 48 hours
May perform miscellaneous tasks/projects as directed by manager
Qualification
Required
To perform this job successfully, an individual must be able to perform each essential duty proficiently
High school diploma or equivalent is required
A minimum of 2 years of customer contact experience required
Effective customer service and communications skills with ability to collaborate with others to solve issues and lead to a strong business solution
Proven ability to be creative, assertive and possess the ability to handle multiple tasks
Must perform well as both individual contributor and/or team player
Exceptional computer skills and an understanding of Navision or AX is required
Benefits
Medical, dental, prescription, and vision benefits
24/7 virtual medical care
Employee Assistance Program for you and your family
401(k) with company match
Company-paid life insurance
Supplemental insurance for yourself, your spouse/partner, and your children
Short-term and long-term disability insurance
Pre-tax Health Savings Account and Flexible Spending Accounts for Health Care or Dependent Care
Pet Insurance
Commuter accounts
Company
Oticon USA
Oticon is one of the world’s most innovative hearing device manufacturers, with more than 110 years’ experience in the design and development of hearing aids for adults and children.
501-1000 employees
H1B Sponsorship
Oticon USA has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (4)
2024 (1)
2023 (2)
2022 (3)
2021 (4)
2020 (4)
Funding
Current Stage
Late StageLeadership Team
Kristin Billich
Marketing Manager - Government Services and Partnerships
Recent News
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