KTek Resourcing · 1 day ago
Project Coordinator (ITIL & ITSM)
Atlanta, GA
Contract
Onsite
Senior Level
$37/hr - $44/hr
5+ years expKTek Resourcing is seeking a Project Coordinator with expertise in ITIL and ITSM to join their team. The role involves managing project scope, stakeholder expectations, and service onboarding while leveraging ITIL frameworks and project management tools to enhance service delivery and customer satisfaction.
Health CareHuman ResourcesMedicalStaffing Agency
Hiring Manager
Muskan Mathur
Responsibilities
Define project scope, manage stakeholder expectations, gather requirements, develop detailed plans, and document project tasks
Demonstrated leadership skills with effective communication to internal, external, and hierarchical stakeholders
Skilled in identifying and mitigating risks, removing obstacles, and managing setbacks as they arise
Proficient in using project management tools to track progress and document processes
Proficient in leveraging the full suite of ITSM modules/tools and using data-driven insights to monitor performance and outcomes
Extensive experience with ServiceNow or comparable Service Management Suites (e.g., Remedy)
Proficient in key ServiceNow modules, including Project & Demand Management, Reporting/Dashboards, Incident, Change, and Service Request Management
Exceptional verbal and written communication skills, complemented by active listening and the ability to ask insightful, probing questions
Strong analytical and critical thinking abilities to tackle complex problems and identify trends
Proven experience in researching and presenting data-driven insights and recommendations to management effectively
Focused on driving customer satisfaction, including following up on survey responses and addressing feedback
Skilled in gathering, researching, and systematically interpreting data to analyze trends and provide credible solutions that encompass people, processes, or technology enhancements for complex issues
Experienced in process improvement and adept at identifying areas for refinement
Strong collaborator with a proven ability to work with teams to implement change
Skilled in creating impactful visualizations—such as charts, graphs, tables, and dashboards—that transform complex data sets into easily understandable formats
Ability to run effective meetings through creating concise agendas, establishing meeting purpose, facilitating conversation through questions and exhibiting good listening skills
Lead and mentor Service Onboarding (Project Management team Members), provide guidance and support to ensure team members are productive and motivated
Delegate tasks, resolve conflicts, and foster a collaborative environment
Keep tasks and documents in order to ensure smooth project execution
Motivate and guide Service Onboarding team to achieve project goals
Qualification
Required
ITIL certification is mandatory
Minimum of 5 years of experience in project management
At least 3 years in a leadership role
Strong experience with the ITIL framework, processes, and techniques
Proficient in leveraging the full suite of ITSM modules/tools
Exceptional verbal and written communication skills
Strong analytical and critical thinking abilities
Functional understanding of IT architecture, including hardware, network, applications, and collaboration services
Focused on driving customer satisfaction
Skilled in gathering, researching, and systematically interpreting data
Skilled in creating impactful visualizations
Ability to run effective meetings
Lead and mentor Service Onboarding team members
Excellent leadership, communication, and organizational skills
Proficiency in project management software and tools
Extensive experience with ServiceNow or comparable Service Management Suites
Advanced Excel Skills
Work experience in Word, PowerPoint, MS-Visio, and Copilot
Ability to work collaboratively with cross-functional teams
Positive attitude with excellent verbal and written communication skills
Preferred
PMP or equivalent certification
Familiarity with Agile/Scrum methodologies
Familiarity with integrating the ServiceNow platform through API's
Advanced experience with Microsoft O365 applications
Experience with Tableau
Company
KTek Resourcing
KTek Resourcing is a staffing and recruiting company specializing in healthcare, oil, and gas human resources staffing solutions.
201-500 employees
H1B Sponsorship
KTek Resourcing has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (2)
2023 (1)
2021 (1)
Funding
Current Stage
Growth StageLeadership Team
K
Kshitij Kukreja
Chief Executive Officer
E
Esha Kukreja
President and Co-founder
Recent News
Company data provided by crunchbase