Client Director - Telco jobs in United States
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ServiceNow · 20 hours ago

Client Director - Telco

positionAtlanta, GA
timeFull-time
remoteHybrid
seniorityDirector/Executive
date7+ years exp

ServiceNow is a global market leader in innovative AI-enhanced technology, serving over 8,100 customers. The Client Director will be responsible for producing new business with key accounts, managing executive relationships, and leading teams to ensure outstanding customer experiences.

Agentic AIBusiness Process Automation (BPA)Cloud ManagementEnterprise SoftwareRobotic Process Automation (RPA)SaaS
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Growth Opportunities
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H1B Sponsor Likelynote

Responsibilities

Provide strategic leadership to clients
Be the relationship manager between customers and ServiceNow
Work with the greater ServiceNow solution teams to develop a ServiceNow solution based on the customer's strategic outcomes
Manage all Executive relationships between ServiceNow and assigned clients
Oversee worldwide development of assigned accounts, including development and deployment of worldwide resources
Build trust and deep multi-tiered relationships through assigned clients' organization, from project/IT teams to CxO level
Develop a clear roadmap and building capabilities across our clients and ServiceNow teams to promote an outstanding customer experience
Achieve financial targets set out for the assigned clients, including Licenses, Renewals and Professional Services

Qualification

AI integrationClient managementExecutive relationship managementSales experienceLeading virtual teamsUnderstanding IT needs

Required

Experience in leveraging or critically thinking about how to integrate AI into work processes, decision-making, or problem-solving. This may include using AI-powered tools, automating workflows, analyzing AI-driven insights, or exploring AI's potential impact on the function or industry
7+ years of experience in client management, and aligning account strategies to revenue opportunities
2+ years of experience as a Client Director or equivalent role with validated multi-million-dollar sales solutions experience and Executive level relationship management
Previous sales experience in IT Service Management, HR, Security Operations, Customer Service and IT Operations Management (within software or IT sales organizations)
Experience achieving sales targets
Experience leading virtual or matrixed teams
Ability to understand broad, macro-level business IT needs for a prospective client
Travel up to 50% (depending on geography/region)

Company

ServiceNow

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ServiceNow is an AI platform that delivers IT operations, field service management and app engine solutions.
dateFounded in 2004
location
Santa Clara, California, USA
people-size10001+ employees
web-link
http://www.servicenow.com

H1B Sponsorship

ServiceNow has a track record of offering H1B sponsorships. Please note that this does not guarantee sponsorship for this specific role. Below presents additional info for your reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (910)
2024 (876)
2023 (807)
2022 (840)
2021 (447)
2020 (439)

Funding

Current Stage
Public Company
Total Funding
$83.7M
Key Investors
Sequoia CapitalJMI Equity
2022-12-09Post Ipo Equity
2012-07-29IPO
2012-03-20Private Equity· $10.98M

Leadership Team

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Bill McDermott
Chairman and CEO
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Pat Casey
Chief Technology Officer & EVP of DevOps
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