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C4 Technical Services · 1 day ago

Bi-Lingual Retention/Sales Specialist

Westminster, CO

Contract

Onsite

Senior Level

$24/hr - $25/hr

5+ years exp

C4 Technical Services is seeking a Bi-Lingual Retention/Sales Specialist to ensure high levels of customer retention and satisfaction. The role involves engaging with customers to address their needs, resolving issues, and implementing strategies to improve loyalty.

Information TechnologyTelecommunications

Responsibilities

Customer Engagement: Make outbound messages or calls to understand and address reasons for potential discontinuation of services

Issue Resolution: Take ownership of customer issues, ensuring minimal escalation and high satisfaction

Independent Decision-Making: Resolve customer needs independently and effectively

Customer Service Excellence: Communicate with customers, internal teams, and senior management to deliver exceptional service

Negotiation: Directly negotiate with customers to overcome adoption barriers and develop plans to resolve pain points

Documentation: Maintain detailed records of customer interactions and activities in Salesforce

Data Analysis: Analyze data to identify trends and opportunities for improving retention and reducing churn

Collaboration: Work closely with the Sales and Support Teams to handle escalations and enhance the customer experience

Content Development: Identify, create, and deliver content to support customer adoption and engagement needs

System Proficiency: Demonstrated ability to rapidly learn and efficiently navigate multiple business systems, ensuring seamless task completion and operational effectiveness

Qualification

Retention ExpertiseSalesforceSpanishCustomer FocusNegotiationProblem-solvingProfessionalismTime ManagementCommunicationInterpersonal SkillsTrustworthiness

Required

Multilingual, Spanish required, and Portuguese preferred

Strong customer-centric and growth mindset

Experience in customer service and retention

Excellent active listening and empathy to understand customer perspectives

Strong analytical skills and a solution-oriented approach

Skilled in effective negotiation techniques, including identifying customer pain points, proposing solutions, and achieving favorable outcomes to build strong customer relationships

Ability to prioritize tasks and manage time effectively in a fast-paced environment

Excellent writing and communication skills, with the ability to convey thoughts clearly and concisely

Strong ability to collaborate with stakeholders and customers at various skill levels

Demonstrated ability to handle sensitive information with integrity and maintain a professional demeanor

Associate's degree or equivalent

5+ years of practical experience in customer service and retention

Proficiency in using Salesforce for documenting and managing customer interactions