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Marsh McLennan Agency · 1 day ago

Claims Triage Analyst

Alpharetta, GA

Full-time

Onsite

New Grad, Entry Level

Marsh McLennan Agency is a leading provider of business insurance and employee health solutions. As a Claims Triage Analyst, you will be responsible for reviewing and assessing incoming claims notices and inquiries, providing client support, and ensuring compliance with insurance industry standards.

Employee BenefitsHealth CareInsuranceRetirement

Growth Opportunities

Responsibilities

Responsible for initially reviewing and assessing incoming notices from clients and determining its urgency and severity then routing it to the appropriate internal claims team for further action

Responsible for initially reviewing and assessing incoming requests from internal stakeholders to determine its urgency and severity then routing to the appropriate internal claims team member for further action

Handling Claim Inquiries and Notices: Responding to client and internal stakeholder inquiries regarding claim notices, processes, policies, and requirements, providing accurate and timely information

Client Support: Provide prompt and professional client support by responding to internal and external client inquiries via phone, email, or other communication channels

Coordinating Claim Documentation: Assisting clients with the completion of claims forms, gathering necessary supporting documents, and ensuring proper documentation for claim processing

Claim Filing and Processing: Assisting clients with filing insurance claims, verifying claim information, and ensuring all necessary documentation is submitted accurately and promptly

Recordkeeping and Documentation: Maintaining organized and accurate records of all claim-related communications, documents, and activities within the designated claims recordkeeping system

Compliance and Quality Assurance: Adhering to internal and regulatory guidelines to ensure compliance with insurance industry standards, as well as conducting quality checks to ensure accuracy and completely of claim information

All other duties as assigned

Qualification

Insurance policiesClaims management processesBachelor’s degree in businessCommunication skillsOrganizational skillsProblem-solving abilitiesAttention to detailTeam collaboration

Required

Bachelor's degree in business, insurance, or a related field; additional certifications in insurance or claims management are advantageous

Excellent communication and interpersonal skills, with the ability to empathize and build rapport with clients and stakeholders

Strong problem-solving and conflict resolution abilities to address claim-related concerns/inquiries effectively

Organizational skills with the ability to manage multiple inquiries and prioritize tasks

Knowledge of insurance policies, claim procedures, and regulatory guidelines

Familiarity with claims management processes, including documentation requirements and timeliness

Ability to work collaboratively in a team environment and establish effective working relationships

Attention to detail and accuracy in reviewing claim information and documentation

A shared commitment to company values; Integrity, Collaboration, Passion, Innovation, Accountability

Benefits

Medical, dental and vision insurance

401K and company match program

Company-paid life and disability

Generous paid time off programs

Employee assistance program (EAP)

Volunteer paid time off (VTO)

Career mobility

Employee networking groups

Tuition reimbursement and professional development opportunities

Charitable contribution match programs

Stock purchase opportunities

Company

Marsh McLennan Agency

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Marsh McLennan is an insurance company that provides business insurance, employee benefits, and private client insurance solutions. It is a sub-organization of Marsh & McLennan.

Founded in 2003