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Central Bank · 1 day ago

Loss Mitigation Representative

Jefferson City, MO

Full-time

Onsite

Entry Level

1+ years exp

Central Bank is focused on supporting homeowners facing financial challenges and is seeking a Loss Mitigation Representative. This role involves assisting individuals in navigating financial difficulties to help them preserve home ownership and stability in their lives while performing loss mitigation and counseling tasks related to delinquent real estate loans.

FinanceFinancial Services

Responsibilities

Contact and counsel delinquent mortgage loan customers on options available to them

Work with them on ways to resolve their delinquency and when appropriate refer them to additional credit counseling services

Prepare a variety of documents available in the loss mitigation workout hierarchy: modifications, forbearances, and/or repayment plans, and work with the borrowers to obtain the proper signatures

Access investor sites and submit information gathered and required for workout approval

Prepare documentation for attorney files on mortgage loan foreclosure accounts

Record, track, and pay expenses associated with legal fees and property maintenance for loans in mitigation, foreclosure, and bankruptcy

Review and research a variety of reports on lost, insufficient, returned, or misapplied payments

Collect funds from insufficient checks and resolve the lost, returned, or misapplied items by sending detailed posting tasks

Qualification

Mortgage loan collectionsRegulatory compliance knowledgeCustomer service skillsAnalytical abilitiesMultitaskIndependent judgmentVerbal communicationWritten communicationAttention to detailTime managementProblem-solving

Required

High school diploma or equivalent

Strong customer service skills

Excellent verbal and written communication skills

Accuracy and attention to detail

Ability to work with minimal supervision and exercise independent judgment

Ability to multitask in a fast-paced environment

Excellent analytical, organizational, time management, and problem-solving abilities

Ability to learn, apply and maintain knowledge of mortgage loan collections policies and procedures. This includes guidelines and regulations of investors, private mortgage insurance companies, USDA, and FHA

Through knowledge and understanding of regulatory and compliance issues affecting all aspects of the lending process and the ability to apply such knowledge in day-to-day operations

Must maintain a current NMLS registration for this role