Catapult Solutions Group ยท 4 days ago
Vendor Relationship Manager
Atlanta, GA
Full-time
Hybrid
Mid, Senior Level
$77.41/hr - $77.41/hrCatapult Solutions Group is seeking a highly motivated and experienced Temporary Strategic Partnerships & Operations Specialist for a leading financial technology company. The role involves defining, optimizing, and implementing a global Partner Management Framework to enhance partner management and operational efficiency.
ConsultingRecruitingStaffing Agency
Responsibilities
Develop a comprehensive project plan/list of "must-have" artifacts for proper PMF documentation, including clear definitions, owners, priority order, and timelines, ensuring completion by end of Q1 FY26
Develop and structure the processes used for partner selection and oversight, partner onboarding, partner performance management, and fostering continuous strategic development
Assist in the definition of a comprehensive market assessment process based on guiding principles
Define and categorize differentiated levels of partner relationships (e.g., 2-3 tiers), including clear qualifying parameters for each
Create a comprehensive overview of the partnership framework, defining the "what" and "how" for effective partner selection, onboarding, performance management, and development
Catalog standard relationship management activities, including internal stakeholder engagement, governance cadence, partner strategy, alliance creation, fostering partner trust and collaboration, cost management, and sourcing model definition
Design and standardize an intake process (including a standard form) to collect essential information for determining the best partner for new business opportunities
Define minimum partner requirements and design a mechanism for rating/grading partners during the RFx process
Define all necessary requirements and steps for onboarding selected partners
Define mechanisms and timelines for partner performance management (e.g., metrics, scorecards, G2G, NOS) in support of outcome-based contractual commitments
Define processes for managing partner changes, including risk mitigation, ensuring continuous coverage, and contractual adherence
Define processes for managing partner terminations, including impact assessment, coverage strategy, contract termination, and communication protocols
Collaborate with Compliance leadership to define processes for compliance audits, risk audits, pre-selection due diligence, and reputational risk management
Develop a repository for efficient collection and review of various pricing models
Define and agree upon "must-have" OpMech/ROB (Rhythm of Business) requirements
Design and organize a well-structured artifact repository for internal team use and external-facing materials, including active contacts, templates (intake, escalations, G2G/NOS, site visit, selection summary, RFx), standard communications, QBR/SBR templates (Quarterly Business Review/Strategic Business Review), and topology/footprint documentation
Qualification
Required
Proven experience in strategic partnerships, vendor management, or operations roles, preferably within a fast-paced and evolving environment
Demonstrated ability to define, develop, and implement complex operational processes and frameworks
Strong analytical skills with the ability to conduct thorough assessments and derive actionable insights
Excellent written and verbal communication skills, with the ability to clearly articulate complex concepts to diverse audiences
Exceptional organizational skills and attention to detail
Ability to work independently, manage multiple priorities, and meet deadlines in a temporary engagement
Strong ability to gather knowledge through interviews and meetings with stakeholders
Experience creating process narratives, process diagrams, and documentation frameworks
Proficiency with Google Suite and documentation tools
Preferred
Experience in the BPO (Business Process Outsourcing) space
Consulting background with experience in knowledge gathering and process documentation
Familiarity with Lucid Chart for process mapping and diagram creation
Experience managing global partnerships or vendors
Background in financial technology or software industries
Experience with RFx processes and partner selection methodologies
Benefits
Benefits
Company
Catapult Solutions Group
Catapult Solutions Group provides staffing services, recruiting, consulting, MSP, payroll and IT business services for numerous companies.
Founded in 2013
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Patrick Burke
Founder
Recent News
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