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NEOGOV · 1 day ago

ADMINISTRATIVE REPRESENTATIVE II (Customer Service Representative II) - Range AMEA / 10

Anchorage, AK

Full-time

Onsite

Entry Level

$21.39/hr - $31.56/hr

2+ years exp

NEOGOV is seeking an Administrative Representative II to serve as the primary point of contact for customer service at the Municipality of Anchorage. The role involves performing a full range of office clerical tasks, assisting the public with property ownership updates, and providing project support to division supervisors and co-workers.

GovTechHuman ResourcesInformation TechnologySoftware

No H1B

Responsibilities

Serve as the primary point of contact for customer service at the front counter, via email, and over the phone

Perform a full range of office clerical tasks, including initiating customer contact, by phone or business letter when pertinent information or documentation is required

Process address change request and explain the necessary requirements needed to process and change real property ownership updates

Assist the public in understanding the requirements for residential, senior citizen/disabled veteran, military service, and widower exemptions

Maintain, file, copy, and scan all necessary documents for current and historical data

Receive, date stamp, and distribute incoming division mail and route to the appropriate department on a daily basis

Provide all aspects of project support to division supervisors and co-workers which include retrieving records in a public records request, retrieving an exemption application or organizing records such as exemption application

Perform other duties as assigned

Qualification

Customer service experienceOffice clerical tasksDocument managementAlaska AAAO certificationCommunication skillsTeam collaborationProblem-solvingAttention to detail