SECU Credit Union · 1 day ago
Financial Center Manager
Bel Air, MD
Full-time
Onsite
Mid, Senior Level
$74K/yr - $118K/yr
3+ years expSECU Credit Union is seeking a dynamic Financial Center Manager to join their Retail Banking Team. The role involves leading daily financial center activities, ensuring compliance, and enhancing member experience while achieving sales goals.
BankingFinancial ServicesLendingNon Profit
Responsibilities
Lead and direct all daily financial center activity (member interactions, activity management, coach conversations around lending, SFP, small business, mortgages, deposits as well as other lines of business)
Use situational leadership to bring targeted development support to team member growth and partner “engagement”
Pull monthly reports and analyze data with Market Manager
Ensures compliance with policies and procedures
Ensures compliance through daily observation and monthly audits
Balance the branch
Compliance with all Bank Secrecy Act rules and conditions
Serve as subject matter expert with all branch transactions, policies and processes
Open and close branch
Identifies and resolves member problems to ensure member retention
Resolves interdepartmental and branch issues in collaboration with Market Manager
Ensures adherence to sales and service behaviors
Active participation in lobby management efforts
Adherence to Credit Union service level agreements
Educate members to refer (cross-sell) SECU products and services
Coach all branch employees to success to ensure referral and branch sales goals are met
Participate in commercial/business development efforts
Participate in all financial center recruitment efforts to include sourcing, screening resumes, interviewing and selection
Qualification
Required
Associate's degree or equivalent branch leadership experience
3+ years of successful financial service sales and customer service experience
Minimum 3+ years of financial center management experience in a Banking or Credit Union environment
Excellent written and verbal communication skills
Ability to identify and effectively source/recruit outside talent for openings
Ability to complete multiple tasks simultaneously
Strong customer service, decision making and problem solving skills
Proficient in MS Word and Excel along with strong computer skills
Strong supervisory and organizational skills
Ability to coach, counsel, and motivate staff to build bench strength
High level of initiative and resourcefulness as well as accountability for yourself and your team
Strong attention to detail
Ability to effectively lead your team with influence and credibility
Ability to effectively engage and service members through technology and automation
Preferred
Bachelor's degree preferred
Consumer lending background helpful
Benefits
Medical, vision, dental benefits
401k plan with company matching
Generous sick, vacation and personal leave
And more...
Company
SECU Credit Union
Founded in Baltimore in 1951, SECU is Maryland’s largest credit union with nearly 240,000 members.
501-1000 employees
Funding
Current Stage
Late StageLeadership Team
David Sweiderk
President and CEO
Recent News
Maryland Daily Record
2026-01-03
Maryland Daily Record
2025-11-19
2025-09-29
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