Bath & Cabinet Experts ยท 1 day ago
Customer Experience Specialist
Indianapolis, IN
Full-time
Onsite
Entry Level
2+ years expBath & Cabinet Experts is a home improvement company specializing in the transformation of residential bathtub, shower, and kitchen spaces. As a Customer Experience Specialist, you'll support customers through their project journey by scheduling appointments, communicating during installations, and proactively resolving issues to ensure a world-class customer experience.
ConstructionHome ImprovementHome Renovation
Responsibilities
Schedule installation appointments while prioritizing customer needs to deliver on Bath & Cabinet Experts' promise
Respond professionally and promptly to customer inquiries via phone, email, and/or text
Accurately log customer interactions, appointment details, and follow-ups in the CRM system
Provide clear and simple answers to customer questions and service requests
Maintain knowledge of company products, services, and policies
Build and maintain positive rapport with customers
Proactively resolve issues or complaints to ensure a positive customer experience
Participate in trainings, team meetings, and contribute to continuous team development
Qualification
Required
High school diploma or equivalent required
Excellent written and verbal communication skills
Customer-centric mindset with a commitment to delivering positive experiences
Ability to interact with customers and team members in a friendly, professional manner
Task-oriented and driven to meet or exceed goals
Ability to explain complex concepts clearly and simply
Ability to use empathy, remain calm, and maintain professionalism in challenging situations
Preferred
2+ years of customer service experience preferred
Benefits
Base pay + monthly bonus opportunities
Medical, dental, vision, and life insurance options
401(k) with up to 4% company match
Paid time of, holidays, and your birthday off
Ongoing training and professional development opportunities
Career advancement with a growing company
Supportive, team-oriented environment
Company
Bath & Cabinet Experts
Bath & Cabinet Experts is a Midwest-based home improvement company specializing in fast, high-quality transformations of residential bathrooms and kitchens.
51-200 employees
Funding
Current Stage
Growth StageLeadership Team
Bradley Westerfield
Chief Financial Officer
Company data provided by crunchbase