Atrium ยท 17 hours ago
Parts Department Customer Service Representative - 159602
Linden, NJ
Full-time
Onsite
Entry, Mid Level
$21/hr - $21/hr
2+ years expAtrium is a people-centric organization that values collaboration and innovation. They are seeking a Parts Department Customer Service Representative to assist customers and technicians with parts identification, ordering, and fulfillment.
Real Estate
Responsibilities
Answer incoming phone calls from customers looking for replacement parts
Assist walk-in customers at the parts counter
Respond to customer and technician inquiries regarding parts orders via email
Process parts orders from technicians by placing orders with multiple vendors
Order parts from vendors to replenish warehouse inventory
Follow up with vendors on pending or delayed parts orders
Process warranties for replaced parts
Handle returns for unused or incorrect parts
Process repair orders for third-party repair vendors
Prepare quotes for technician-diagnosed work orders requiring additional parts
Identify correct part numbers by reviewing manuals and technical diagrams
Qualification
Required
Experience using manuals and diagrams to identify required machine parts
Strong organizational skills with the ability to multitask
Minimum of 2 years of corporate customer service experience
Proactive mindset and ability to stay productive during downtime
Preferred
Order entry experience within the automotive, heavy machinery, or related industries
Prior experience working at a parts counter
Associate's degree preferred
Benefits
Atrium Care Package available, upon eligibility (including healthcare plans, discount programs, and paid time off).
Company
Atrium
Atrium is a global WBENC-certified Talent Solutions and Extended Workforce Management leader.
201-500 employees
Funding
Current Stage
Growth StageLeadership Team
Caylon Joiner
Talent Acquisition Partner
Shannon Mooney
Managing Director, Strategic Partnerships
Company data provided by crunchbase