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NEOGOV · 20 hours ago

Community Outreach & Social Media Specialist

City Hall 205 S 6th Ave Caldwell ID 83605, ID

Full-time

Onsite

Mid Level

$25.78/hr - $29.12/hr

NEOGOV is a company that supports local government initiatives, and they are seeking a Community Outreach & Social Media Specialist. This role involves managing the city's social media strategy, planning events, and conducting research to enhance public engagement and transparency.

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Responsibilities

Develops, implements, and supports a cohesive city social media strategy aligned with the mayor's priorities, city initiatives, public safety messaging, events, and transparency goals, including planning, scheduling, publishing, and maintaining content calendars across official platforms

Monitors social media channels for public inquiries, comments, and emerging issues; responds to or routes public inquiries professionally, evaluates engagement and performance using analytics and metrics, and prepares reports and recommendations to improve reach, effectiveness, and public engagement

Creates original, engaging, and accessible multimedia content; coordinates messaging with city departments to ensure accuracy, consistency, brand alignment, and compliance with public records laws, accessibility standards, and city communication policies, including management of crisis and time-sensitive communications

Coordinates closely with appointed officials and internal stakeholders to support public notification, transparency, and strategic planning efforts, including retrieving and organizing information necessary for informed decision-making

Writes, prepares, and disseminates clear and timely information to staff and the public; ensures materials are accurate, accessible, and available in advance of meetings, briefings, and public engagements; and supports transparency and ease of public access through effective communication

Establishes and maintains collaborative relationships with elected, appointed, and government officials, educational institutions, businesses, media, and community groups; represents the city at meetings, events, and speaking engagements to support outreach, collaboration, and public engagement

Designs and drives a comprehensive city events strategy in coordination with the Office of the Mayor, including development, maintenance, and integration of the city's annual event calendar and related content calendars

Manages and supervises all aspects of city event planning and execution, ensuring effective coordination, scheduling, logistics, and timely delivery of events that align with city initiatives and public engagement goals

Researches, collects, and analyzes data to produce reports, white papers, and media content that support city initiatives and informed decision-making

Designs, creates, and revises paperless forms, policy statements, business communications, flyers, summaries, commentaries, and public announcements to ensure clarity, accuracy, and accessibility

Stays current on social media trends, platform updates, best practices, and emerging tools relevant to local government communications

Consistently keeps supervisor and relevant team members informed about work progress, current and potential issues, and proactively suggests new or improved solutions to address challenges

Provides assistance and support in the preparation of the mayor’s speaking engagements; projects and initiatives; and media support for presentations and committee meetings

Adapts to changes in work assignments and methods promptly and efficiently

Maintains a high standard of professionalism by communicating courteously and effectively, responding to questions and inquiries in a timely manner, respecting diverse perspectives, and fostering positive working relationships with colleagues, supervisors, stakeholders, and the public

Collaborates and coordinates effectively with internal departments, elected and appointed officials, volunteers, and community partners to support efficient operations, shared goals, and high-quality public service delivery

Demonstrates adaptability and accountability by adjusting to changing assignments and priorities, participating in committees and professional development opportunities, and keeping supervisors and team members informed of work progress, emerging issues, and proposed solutions

Participates in volunteer-based committee meetings to identify innovative ideas and program improvements

Coordinates and facilitates unified communications between volunteers, committee members, and staff

Performs other related tasks as assigned