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NEOGOV · 1 day ago

Department of Aging Human Services Associate Community Outreach Specialist

Dundalk, MD

Full-time

Onsite

New Grad, Entry Level

$48K/yr - $56K/yr

NEOGOV is seeking a Human Services Associate Community Outreach Specialist for the Department of Aging. The role involves providing case management services to older adults, including assessing needs, scheduling appointments, and assisting clients in applying for benefits.

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Responsibilities

Interviews clients to establish case history or reviews case histories of referrals in order to assess needs

Schedules an appointment for a home visit or office visit

Discusses possible resources or interventions with clients to address the situation and jointly create an action plan

Assists clients in applying for benefits

Arranges and monitors services for the grant-funded clients, including but not limited to personal care services, medication supplies, adult day services, etc

Intervenes in individual client crisis situations, including utility turn-offs, evictions, lack of funds for medication or food, etc

Maintains client records in electronic format via WellSky

Conducts educational, community relations, prevention, and outreach programs

Attends meetings and training sessions

Maintains expertise in the field of aging, resources for older adults, and public benefits

Qualification

Case managementAging principlesCommunity outreachCrisis interventionInterpersonal skillsWriting skillsPublic presentationsReferral makingElectronic record keepingUnderstanding regulationsReading professional journalsActive listening

Required

Graduation from an accredited college or university with a bachelor's degree in a social or behavioral science

Experience as described in the essential duties may be substituted on a year-for-year basis, up to a maximum of four years, for the required education

Knowledge of theories and principles of aging

Basic knowledge of community, human, and social services assistance programs

Writing skills necessary to complete forms, case histories, and reports

Good interpersonal skills and active listening skills

Ability to conduct individual diagnostic/assessment interviews and to formulate a basic plan of care

Ability to make appropriate referrals

Ability to establish and maintain good working relationships with others

Ability to appropriately handle hostile individuals and those experiencing a crisis

Ability to enter and maintain client information in electronic records

Ability to make public presentations

Ability to interpret Federal, State, and local regulations, procedures, and guidelines for human services professionals

Ability to read and understand professional journals and other publications

Some positions within this classification may require possession of a valid driver's license equivalent to a non-commercial, class C Maryland driver's license at the time of appointment

Applicants are required to submit proof of education to meet the required qualifications for this job

Diplomas or transcripts must show the applicant's major field of study

Applicants who have obtained a degree from outside the United States of America are required to submit degree equivalence documentation from World Education Services, Inc