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Kokosing · 1 day ago

Technical Coordinator - Equipment Services

Fredericktown, OH

Full-time

Onsite

New Grad, Entry Level

Kokosing is one of America's largest General Contractors, providing a broad spectrum of construction services. The Technical Coordinator serves as a key liaison ensuring timely resolution of equipment-related service requests and technical issues while supporting field operations and managing technical documentation.

Building MaterialReal Estate

Culture & Values

Responsibilities

Coordinate all service request activities between KCC and OEM dealerships to resolve product issues efficiently and effectively

Review the Weekly Warranty Expiring Report and communicate relevant updates to stakeholders to ensure timely action. Track common warranty related occurrences that could affect fleet and communicate back to responsible dealer for support/scheduling

Act as the primary point of contact for the Oil Analysis Expert, relaying findings and troubleshooting guidance to field personnel

Review and upload Product Service Reports (PSRs) to SharePoint. Maintain up-to-date parts and service manuals on SharePoint for easy access by the team

Control and distribute technical information, including electronic service publications and OEM service letters, in coordination with support operations

Provide occasional on-site assistance to field service technicians during complex troubleshooting scenarios

Serve as the point of contact for product modifications, including fabrication and customizations, ensuring proper documentation and communication

Respond to incoming service-related questions from shops and field personnel. Address basic inquiries and escalate complex issues to the Equipment Manager as needed

Monitor equipment fault codes using telematics and diagnostic tools. Analyze fault trends and escalate recurring or critical issues to appropriate service teams. Provide guidance to field technicians based on fault code data and assist in developing proactive maintenance strategies

Utilize TeamViewer to assist in troubleshooting of issues w/technicians in field and remote shop operations. Work with team to develop OEM remote services program to drive innovation in preparation of making repairs in field

Qualification

OEM service softwareHeavy earthmoving industryEngines knowledgeHydraulics knowledgeElectrical systems knowledgeMicrosoft ProgramsOrganizational skillsCommunication skills