Salesforce · 1 day ago
Lead Researcher, Research & Insights
United States
Full-time
Remote
Senior Level, Lead/Staff
$172K/yr - $260K/yr
7+ years expSalesforce is the #1 AI CRM, focused on driving customer success through innovation and technology. They are seeking a Lead Researcher for the Research & Insights team to develop and manage diverse research communities, execute strategic research initiatives, and collaborate with cross-functional teams to generate actionable insights that inform product and business decisions.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Establish, grow, and manage multiple diverse research communities, ensuring high engagement and representation of key customer segments
Develop recruitment strategies to maintain a high-quality participant pool for quantitative and qualitative research
Implement best practices for community management, including moderation, communication, and retention strategies
Work on fast-paced projects, requiring attention to detail and working within constrained timelines
Execute rapid research in collaboration with cross-functional teams
Translate fuzzy, qualitative insights into quantifiable, trackable metrics that teams can align around by solving the challenge of measuring what matters
Ability to design, distribute, and analyze surveys using advanced survey methodologies and tools or advise vendors to execute
Apply statistical techniques to interpret survey data, ensuring reliability and validity of findings
Use data visualization tools to present research findings in a clear and actionable format
Scope and drive research projects that inform product strategy, design, and development, in collaboration with cross-functional stakeholders
Conduct generative and evaluative research using a mixture of research methods (surveys, unmoderated testing, interviews, moderated concept testing, etc.)
Synthesize research findings into actionable insights, creating narratives to frame problems and highlight the business value of recommended solutions
Manage research timelines, budgets, and deliverables while maintaining data integrity and ethical research standards
Partner with UX researchers, data scientists, product managers, and marketing teams to align research activities with business goals
Socialize insights with cross-functional stakeholders to influence their decision-making
Partner fully with product owners, designers, engineers, and other researchers to provide the best possible experience for our users and customers
Qualification
Required
7+ years of experience conducting hands-on research in user experience, product design, or technology contexts; at least 2 years of experience working in a large matrixed organization
Ability to plan, design, and execute foundational, generative, and evaluative research engagements
Strong understanding of research methods (qualitative and quantitative) and best practices, and familiarity with a broad range of established and emerging user research tools
Experience working in cross-functional teams (e.g. design, product management, engineering)
Excellent teamwork and collaboration skills
Excellent project management, communication, and presentation skills
Ability to work with a globally dispersed team (including some management and stakeholders based in India)
University degree in a research- or business-focused discipline or in a field emphasizing human behavior (e.g., Psychology, Anthropology, HCI, Business, Research Methodology, Experimental Design, Design Research)
Preferred
Prior experience in Research Community development and management
Comfort building data libraries and dashboards
Previous research experience in enterprise SaaS and/or technology, bonus for familiarity with Marketing personas/use cases
Ability to structure and lead internal and external workshops or design studios and analyze the outcomes to provide insight for stakeholders
Comfort with basic and advanced statistical methods and concepts, and experience working with behavioral signals data. Comfort translating qualitative learnings into quantifiable metrics, automate collection, and track them across millions of users to influence product strategy at scale
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase