Client Services Specialist II - Festivals & Greenfield jobs in United States
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AXS ยท 2 days ago

Client Services Specialist II - Festivals & Greenfield

positionScottsdale, AZ
timeFull-time
remoteOnsite
seniorityEntry, Mid Level
money$21.27/hr - $24/hr
date2+ years exp

AXS connects fans with the artists and teams they love, selling millions of tickets to events each year. The Client Services Specialist will manage client relationships and provide exceptional support for ticketing managers at major events nationwide, focusing on relationship management and technical support.

Media and Entertainment
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Responsibilities

Work with client Box Office/Ticketing managers to develop a deep understanding of each client/venue and its unique challenges
Develop expertise on all products/services, remaining current with all new releases
Respond to support and service requests from client/venue
Facilitate the sharing of best practices, offering advice on events and promotion configuration
Track and report on all client interactions to ensure consistent, high-quality service
Troubleshoot and resolves or escalates technical support issues
Assist with event and promotion configuration for full-service clients

Qualification

Live event ticketingEvent programmingMicrosoft OfficeTechnical supportCustomer serviceMulti-taskingCommunication skills

Required

2-4 years of live event ticketing and event programming experience in the music industry
Expertise in Microsoft Office including Word, Excel & Outlook
Proven ability to quickly master new technology
Demonstrated excellent written and verbal communication skills
A commitment to providing excellent service in a fast-paced, high-pressure environment
Ability to successfully handle multiple priorities and complete tasks in a timely manner
Must be flexible about working nights, weekends, and occasional holidays

Benefits

Medical, dental and vision insurance
Paid holidays
Vacation and sick time
Company paid basic life insurance
Voluntary life insurance
Parental leave
401k Plan (with a current employer match of 3%)
Flexible spending and health savings account options
Wellness offerings

Company

AXS

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AXS is a company whose core values reflect a culture that celebrates individual differences and respect of one another.
dateFounded in 2010
location
Los Angeles, California, USA
people-size201-500 employees
web-link
https://www.axs.com/

Funding

Current Stage
Growth Stage
Total Funding
unknown
2019-09-19Acquired

Leadership Team

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Bryan Perez
CEO
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Alex Hazboun
Chief Technology Officer
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Recent News

Hypebot
What Is Tickets For Good?
2025-12-30
Sports Business Journal
LA28 to open ticketing registration in January
2025-12-16
Cyprus Mail
LA28 to open ticket draw on Jan. 14 with seats from $28
2025-12-16
Company data provided by crunchbase