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Tremendous · 1 day ago

Customer Success Manager

United States

Full-time

Remote

Mid Level

$80K/yr - $120K/yr

3+ years exp

Tremendous is a profitable company that provides a fast and flexible way to send bulk payouts globally. They are seeking a Customer Success Manager to onboard high-value programs, manage key customer accounts, and strategically expand existing relationships while incorporating client feedback for product improvements.

Mobile PaymentsPayments

Responsibilities

Onboard high-value programs: You’ll provide onboarding sessions, manage timelines, remove blockers, and follow up with customers to ensure our new sales wins come to fruition

Account management: You'll manage a portfolio of key customers to ensure they are successful. You'll hold recurring meetings, handle client requests, and monitor account health

Expansion: You’ll strategically expand relationships with our existing customers. This consists of retaining spend, signing long-term agreements, and uncovering new programs

Handle Feedback: Incorporating client feedback is essential to our long-term growth. When clients make requests, you’ll uncover their goals, analyze the request, problem-solve when needed, and provide feedback to our product team

Qualification

Customer Success ManagementAccount ManagementSales ExperienceB2B Startup ExperienceSelf-directedAnalyticalWritten CommunicationVerbal CommunicationDetail-orientedRelationship BuildingCalm under Pressure