Freshworks · 22 hours ago
Full Stack AI Software Engineer
San Mateo, CA
Full-time
Hybrid
Senior Level
$216K/yr - $283K/yr
5+ years expFreshworks is a company focused on creating uncomplicated service software to enhance customer and employee experiences. They are seeking a Full Stack AI Software Engineer to develop intelligent, scalable product features across their B2B SaaS platform, integrating AI/ML capabilities into workflows.
CRMInformation ServicesInformation TechnologySaaSSoftware
Responsibilities
Design, build, and maintain end-to-end product features across frontend, backend, and AI services
Develop AI-powered capabilities such as recommendations, automation, summarization, classification, or decision support
Integrate LLMs and ML models into production systems with attention to performance, reliability, and cost
Build and consume well-designed APIs and services that support scalable AI workflows
Collaborate closely with Product Managers, Designers, and Data/ML partners to translate business problems into technical solutions
Ensure high code quality through testing, reviews, and adherence to engineering best practices
Debug and resolve complex issues across the stack, including data, model behavior, and user experience
Contribute to improving engineering standards, tooling, and developer experience within the team
Qualification
Required
5–8 years of professional software engineering experience
Strong experience in full stack development, with depth in both: Frontend: React, TypeScript, modern UI frameworks, or Backend: Java, Python, Node.js, REST/gRPC, distributed systems
Solid understanding of system design, data models, and API contracts
Experience working with cloud platforms (AWS, GCP, or Azure)
Hands-on experience integrating AI/ML models into production applications
Practical experience with LLMs (e.g., prompt engineering, RAG patterns, evaluation, cost/performance tradeoffs)
Familiarity with ML concepts such as embeddings, classification, ranking, or prediction (deep research background not required)
Product-oriented mindset focused on user impact, not just technical elegance
Comfortable operating in ambiguous problem spaces and iterating toward solutions
Strong communication skills and ability to work effectively in cross-functional teams
Willingness to learn and adapt as AI technologies and product needs evolve
Preferred
Experience in B2B SaaS products with scale (multi-tenant, enterprise, or global users)
Exposure to observability, model monitoring, and AI safety/guardrails
Experience working in agile product teams shipping frequently to production
Benefits
Freshworks offers multiple options for dental, medical, vision, disability and life insurances.
Equity + ESPP
Flexible PTO
Flexible spending
Commuter benefits
Wellness benefits
Adoption and parental leave benefits.
Company
Freshworks
Freshworks is building and delivering online cloud-based software-as-a-service that provides helpdesk support with automation solutions.
1001-5000 employees
H1B Sponsorship
Freshworks has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (22)
2024 (23)
2023 (7)
2022 (11)
2021 (10)
2020 (4)
Funding
Current Stage
Public CompanyTotal Funding
$484MKey Investors
Steadview CapitalPeak XV PartnersTiger Global Management
2021-09-21IPO
2020-01-01Secondary Market· $85M
2019-11-04Series H· $150M
Leadership Team
Dennis Woodside
CEO, President
Shan Krishnasamy
Co-founder and CTO
Recent News
2026-01-08
2026-01-07
Hindu Business Line
2026-01-07
Company data provided by crunchbase