TE Connectivity · 1 week ago
HYBRID - CUSTOMER SERVICE ASSOCIATE IV
Fuquay-Varina, NC
Full-time
Hybrid
Mid Level
$47K/yr - $70K/yr
3+ years expTE Connectivity is a global industrial technology leader creating a safer, sustainable, productive, and connected future. The Customer Service Associate IV will interact with customers and internal teams to handle pre-sales and post-sales service functions, focusing on building strong business relationships and ensuring customer satisfaction.
AutomotiveElectrical DistributionHardwareManufacturingSoftware
Responsibilities
Key point contact/liaison for customers within assigned territory
Management of Key Accounts
Oversee Customer Order Fulfillment within the order to cash process
Provide pricing and availability of material to customers
Process orders as needed and any required changes
Provide product data and technical information to customers
Work with TE employees to resolve delivery issues
Expedite and Escalate orders
Process customer complaints
Process and coordinate returns
Resolve customer billing issues/residuals
Process billing adjustments
Backlog management
Case management within Salesforce
Work collaboratively with key internal departments to address customer issues
Provide support to Sales Managers and Manufacturer Representatives
Engage and collaborate with sales, product management, planning, pricing, and shipping
Identify opportunities to drive solutions and continuous improvements for customer satisfaction
Qualification
Required
High school diploma or equivalent is required
3 years of Account Management Experience
Customer Success/Customer Relationship Management Skills
Preferred
Completion of an AA degree or equivalent is preferred
SAP and Sales Force experience is preferred
Benefits
A comprehensive benefits package including health insurance
401(k)
Disability
Life insurance
Employee stock purchase plan
Paid time off
Voluntary benefits
Company
TE Connectivity
TE Connectivity provides and markets engineered electronic components, network solutions, and specialty products.
10001+ employees
H1B Sponsorship
TE Connectivity has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (85)
2024 (75)
2023 (103)
2022 (93)
2021 (81)
2020 (76)
Funding
Current Stage
Public CompanyTotal Funding
$3.1B2025-04-29Post Ipo Debt· $1.47B
2025-01-28Post Ipo Debt· $782.37M
2024-07-30Post Ipo Debt· $350M
Leadership Team
T
Terrence R. Curtin
Chief Executive Officer
Heath A. Mitts
Chief Financial Officer
Recent News
2025-11-14
Company data provided by crunchbase