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Endeavor Health · 21 hours ago

Practice Manager III - Pancreatic Center

Arlington Heights, IL

Full-time

Onsite

Mid Level

$42.54/hr - $65.94/hr

3+ years exp

Endeavor Health is a fully integrated healthcare delivery system committed to providing access to quality, vibrant, community-connected care. The Practice Manager III for the Pancreatic Center will oversee daily operations, manage clinical staff, develop expertise with the EMR system, and ensure financial performance of the site.

CommunitiesHealth CareMedicalTherapeutics

Responsibilities

Oversees the daily operations of the assigned site(s) including the management of reception functions- scheduling patient appointments, facilitating the referral process, insurance verification, medical records administration and compliance with all billing protocols. Oversight of all clinical staff related activities in conjunction with Clinical Supervisor ( if applicable) and Physicians. Determines staffing levels based on patient care needs, patient flow, procedures scheduled, staff skills mix, clinic needs, customer satisfaction and productivity benchmarks

Develops and demonstrates expertise with the EMR system. In conjunction with the Physicians develops and optimizes physician templates for appropriate patient scheduling. Coordinates effective use of the building and rooms for maximum patient throughput. Monitors and manages telephone systems and staff response times. Completes monthly operational dashboard for identification and execution of operational improvements

Establishes strong leadership and credibility at the site(s) by modeling behaviors that demonstrate service excellence to build a partnership between staff, physicians, patients and their families and ancillary NCH departments. Facilitates cooperative working relations ship between site staff, Physicians, all other Medical Group and ancillary Northwest Community Healthcare departments. Collaborates with the Director, Physicians and site staff, using open dialogue to identify and resolve customer service issues and complaints through the use of appropriate communication techniques. Responsible for optimizing staff roles and productivity to meet all site performance expectations and patient experience goals

Oversees management of the site(s) financial and capital budget administration. Assists in the development of the annual site(s) budget. Evaluates, specifies and recommends equipment for the site(s). Manages site’s ongoing financial performance, reviews financial reports, identifies variances and analyzes trends, and formulates corrective action plans in collaboration with the Director, Physicians and staff to optimize site success. Works with Revenue Cycle and the billing office through workflows to maximize billing turnaround and accuracy. Routes billing questions to the appropriate department and handles patients concerns utilizing established workflows. Provides assistance and direction to staff on managed care program requirements

Involved with NCH MG new hire processes. Interviews, hires, orients, provide ongoing education, coaching and discipline when necessary for subordinate team members. Relays performance expectations for all staff and regularly evaluates the performance of the team in accordance with NCH performance management system

Supports development of team member’s knowledge and skills through regular feedback, recognition of positive accomplishments and coaching opportunities. Conducts regularly scheduled physician and staff meetings and effectively communicates changes in policies, procedures and operations in a timely manner

Supervision of the RN Clinical Supervisor

Oversees multiple cost centers

Qualification

Healthcare AdministrationOperational OversightFinancial ManagementEMR System ProficiencyStaff ManagementCustomer ServiceLeadershipCommunication

Required

The level of knowledge normally obtained through the completion of a Bachelor's degree in a business-related or health administration field

Minimum of 3 years recent experience required working in a physician's office, or healthcare/managed care related operations or similar environment, with an emphasis on operational oversight of registration processes, reimbursement and customer service preferably at a management level

Preferred

Bachelor's degree in business or healthcare administration strongly preferred

Benefits

Eligibility for our Annual Incentive Plan, which offers the potential to earn a certain percentage amount of your base salary based on organizational performance. (For AIP eligible positions)

Premium pay for eligible employees

Career Pathways to Promote Professional Growth and Development

Various Medical, Dental, Pet and Vision options

Tuition Reimbursement

Free Parking

Wellness Program Savings Plan

Health Savings Account Options

Retirement Options with Company Match

Paid Time Off and Holiday Pay

Community Involvement Opportunities