Salesforce · 21 hours ago
CSG Strategy & Analytics - Senior Lead
Indianapolis, IN
Full-time
Hybrid
Senior Level, Lead/Staff
$143K/yr - $217K/yr
8+ years expSalesforce is the #1 AI CRM, where humans with agents drive customer success together. The CSG Strategy & Analytics Senior Lead role focuses on strategic planning, analysis, insights, and operational execution to support the Account Success organization and drive business performance.
Agentic AIArtificial Intelligence (AI)Cloud ComputingCRMSaaSSales EnablementSoftware
Responsibilities
Partner with Account Success Leadership team members to perform ad-hoc analyses across multiple data sets and tools (examples of analyses include analysis of Signature results and Customer Health Score, assessment of Premier engagements and Product Adoption impact) and interpret key performance metrics to deliver insights and recommendations to leadership
Evaluate ongoing business performance against Targets; identifying areas of growth and opportunity
Collaborate cross-functionally with the Account Success Technology team & CSG Business Intelligence team to ensure successful data analysis is transformed into data sets and Tableau dashboards to provide broad ‘run the business’ support across the Account Success team
Build executive-level presentations for global leadership reviews and support quarterly business reviews
Support GTM planning process in partnership with the Account Success Strategy & Programs teams and the CSG Business Intelligence team
Qualification
Required
Excellent presentation and executive engagement skills
Self-starter and high degree of motivation to go above and beyond the task at hand and succeed in a collaborative, fast-paced environment
Outstanding written and verbal communication skills, with the ability to craft compelling stories for diverse audiences to communicate strategy
Strong business acumen and stakeholder management
Proven track record to structure and transition sophisticated problems to solutions
Customer Success Strategy Experience or 8+ years of professional experience, ideally in consulting or sales strategy/business operations roles
Experience with Business Analysis, Data Visualization and Marketing Analytics, as well as the ability to translate sophisticated information into easily consumable insights
Solid understanding of Salesforce product & applications, Tableau, Snowflake, SQL and Data Cloud
Flexible schedule, the ability to work with our global Account Success teams in different time zones
Ability to travel on a quarterly basis
Preferred
Fortune 100 management or strong understanding of Customer Success
Knowledge of Salesforce product and platform features, capabilities, and best use
Experience with an enterprise CRM or customer service application
Consulting background and skills considered an asset
Benefits
Time off programs
Medical
Dental
Vision
Mental health support
Paid parental leave
Life and disability insurance
401(k)
Employee stock purchasing program
Company
Salesforce
Salesforce is a cloud-based software company that provides customer relationship management software and applications.
10001+ employees
H1B Sponsorship
Salesforce has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1883)
2024 (2296)
2023 (1850)
2022 (2849)
2021 (2124)
2020 (1960)
Funding
Current Stage
Public CompanyTotal Funding
$65.38MKey Investors
Starboard ValueEmergence CapitalHalsey Minor
2022-10-18Post Ipo Equity
2004-06-23IPO
2003-01-01Series Unknown· $1M
Leadership Team
Arundhati Bhattacharya
Chairman & Ceo Salesforce India
Marc Benioff
Chair & CEO
Recent News
2026-01-08
Company data provided by crunchbase