SBM Management Services, LP · 1 day ago
Software Data Entry Specialist I
McClellan Park, CA
Full-time
Onsite
Entry Level
1+ years expSBM Management Services, LP is seeking a Software Data Entry Specialist I who will become an expert in the 4Insite web and mobile platforms. The role involves maintaining accurate records of large-scale data management, collaborating with the AI development team, and providing support for customer issues.
ConsultingInformation TechnologyLegal
Responsibilities
Become an expert in the 4insite web and mobile platforms
Evaluate accuracy and relevancy of AI responses
Provide detailed feedback to improve AI performance and accuracy
Maintain accurate records of large-scale data management and review
Collaborate with the AI development team to enhance system functionalities
Report any discrepancies or issues identified during the data review process
Collect qualitative and quantitative data to contribute to daily project reports
Reviews and verifies change requests and documents to determine accuracy and completeness of information
Utilizes discretion and escalates issues as needed to correct or complete data
Completes all tasks in a timely and accurate manner
Ensures all data is entered by appropriate deadlines and contain appropriate approvals
Ensure data is distributed to all the proper channels of visibility on the software platform
Support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded
Troubleshoot the end user’s issue and resolve upon first contact
Helping with customer support tickets during downtime
Accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools
Demonstrate a desire to help others with specific technical issues and be able to understand the support process from the customers point of view
Other duties or special projects as assigned by management
Travel to customer sites may be required up to 20% of the time
Weekend availability required
Qualification
Required
Bachelor's degree from a four-year college or university with 1-2 years of experience; or equivalent combination of education and experience
May be required to have a valid driver's license
Ability to perform each essential duty satisfactorily
Expertise in the 4Insite web and mobile platforms
Ability to evaluate accuracy and relevancy of AI responses
Ability to provide detailed feedback to improve AI performance and accuracy
Ability to maintain accurate records of large-scale data management and review
Ability to collaborate with the AI development team to enhance system functionalities
Ability to report any discrepancies or issues identified during the data review process
Ability to collect qualitative and quantitative data to contribute to daily project reports
Ability to review and verify change requests and documents to determine accuracy and completeness of information
Ability to utilize discretion and escalate issues as needed to correct or complete data
Ability to complete all tasks in a timely and accurate manner
Ability to ensure all data is entered by appropriate deadlines and contain appropriate approvals
Ability to ensure data is distributed to all the proper channels of visibility on the software platform
Ability to support subject-matter experts to ensure that IT-delivered services and end-user productivity goals are met or exceeded
Ability to troubleshoot the end user's issue and resolve upon first contact
Ability to help with customer support tickets during downtime
Ability to accurately record and document all details of the issues or service request, including categorization and priority into IT service desk tools
Desire to help others with specific technical issues and understanding of the support process from the customers point of view
Willingness to travel to customer sites up to 20% of the time
Weekend availability required
Benefits
SBM offers comprehensive benefit packages.
Company
SBM Management Services, LP
SBM Management Services, LP is an Facilities Services providing company.
10001+ employees
H1B Sponsorship
SBM Management Services, LP has a track record of offering H1B sponsorships. Please note that this does not
guarantee sponsorship for this specific role. Below presents additional info for your
reference. (Data Powered by US Department of Labor)
Distribution of Different Job Fields Receiving Sponsorship
Represents job field similar to this job
Trends of Total Sponsorships
2025 (1)
Funding
Current Stage
Late StageLeadership Team
Charles Somers
CEO
Chris White
Chief Information Officer
Recent News
2023-03-30
Company data provided by crunchbase